More importantly, however, is the ability to keep an auditable trail of all document requests and interactions. There is nothing more frustrating than building a case over weeks or months, curating all the relevant data and finally taking the next step only to have the entire effort thrown out because of how discrepancies in the data investigation were handled.
Create Collaboration
Not all of the data you need to solve a case comes from internal systems. In some instances, you may need to contact other organizations, law enforcement agencies or other authorities to achieve favorable results. Case management software allows you to manage structured and unstructured information including MS Office and PDF documents, HTML files, emails, images and even voice or video files; and then collaborate with other agencies or personnel in real time. Not only does this help reduce the issue of duplicate work and help drive insight, but virtually eliminates the chance of lost or stolen files — a common worry when using paper-based case folders, which must be hand-delivered and securely couriered. Using a single, secure Web access point removes any extraneous human interaction and significantly reduces the chance of compromise.
Customize by Need
The final key to closing cases with investigation management software? A tailored application that addresses your specific vertical market. A solution customized for your industry will offer out-of-the-box features and functionality to help meet your organization’s unique investigative needs. Look for a solution that permits customizable workflow which gives you the ability to enforce your organization’s specific processes and speed case remediation. Employing automation wherever possible can and ensure critical pieces of information aren’t overlooked, and increase solve rates.
No company wants to consider the possibility of employee theft or fraud; nonetheless, these crimes persist and are now empowered by the use of personal, cloud-based technology. Staying ahead of the game means passing on paper and instead leveraging the multistep benefits of case management software.
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