Automated customer service continues to evolve as companies like Jacada look for ways to refine the experience.
Jacada’s Interact 11 Promises Rapid Development and Deployment
The latest release from Jacada, Interact 11, provides users with capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer tool. Plus, Interact offers a no-code development environment so that agent assisted and customer self-service interactions can be quickly developed and deployed. This new release has a crisp new user interface, yet Interact 11 was seamlessly designed to retain familiarity for existing cloud and on-premise deployments.
Some of the top highlights of Jacada Interact 11 include:
- Embedded Customer Service RPA Designer – business users can easily and intuitively build RPA sequences inside the Designer, using familiar Interact tools, and intertwine these sequences into any attended or un-attended customer service flow, allowing greater business agility.
- Real-Time Cognitive Analytics – Sentiment analysis can now serve as a real-time input and influencer in any Jacada Intelligent Assistant (IA) flow, drive full-context escalation to live agents, and sharpen off-line analytics that helps organizations in the continuous improvement process.
- Enhanced User Interface – business users and IT personnel can now enjoy a state-of the art, intuitive and modern UI to control the customer service automation flows end to end.
Merging RPA with Virtual Assitance for Better Business Agility
“Interact 11 merges the RPA universe with the Virtual Assistance universe, to enable enterprises to efficiently and effectively design and manage automated customer service flows from one place,” states Yoel Goldenberg, Chief Product Officer for Jacada. “Interact 11 will significantly increase enterprise’s business agility, which is so much needed in today’s dynamic business environment while also reducing time to deployment for our customers.”
Availability of Jacada Interact 11 for Cloud and On-Premise Customers
Jacada Interact 11 is already serving Jacada’s cloud-based customers and became generally available for on-premise customers starting Jan. 27, 2019.