IT management company Atera is expanding upon its integration with ChatGPT creator OpenAI with a new feature designed to enable IT team to use support tickets to create automated remediation loops.
The Israeli company calls this the second phase of its OpenAI integration, following the first phase which focused on script generation to help save IT professionals time writing code. With the second phase, IT professionals can turn scripts and the corresponding remediation process into automated workflows.
According to the company, once support tickets are fed into Atera, IT professionals can receive a ticket summary and AI-generated text to respond to the end user who requested support if more information is required.
From there, the platform can enable an AI-generated solution or script to help the IT manager run the automation in Atera based on the suggested script. Once completed, the entire loop can be turned into a workflow that will run automatically whenever tickets of a similar nature are submitted, Atera says.
Like the script-generating feature, this new integration is designed to help cut down on manual tasks and help IT professionals work more efficiently.
The original integration leveraged Microsoft’s Azure OpenAI Service, and the expansion continues to lean on Microsoft’s investment in OpenAI. According to Atera, the company was one of the few partners who accelerated quickly, going from ideation to go-to-market with its Azure OpenAI Service integration in less than two weeks, while adhering to Microsoft’s compliance and product-market fit requirements.
Gil Pekelman, Atera’s founder and CEO, says the expansion of the integration between Atera and Azure OpenAI service speaks to the market potential of the solution.
“Especially in this economic climate, IT departments are faced with a critical need to do more with less. We are constantly seeking new ways to empower these professionals to fill their days with more than menial tasks and tickets,” Pekelman says. “Long term, we see this driving massive potential for innovation across industries as IT teams are given the space to focus on strategic projects by automating the mundane.”
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