AI is making impactful changes in human resources departments, helping employees’ jobs run smoother. According to Gigaom, “15 percent of HR leaders in 40 countries shared that they believe artificial intelligence is already impacting the workplace, and an additional 40 percent believe that AI will significantly influence their decision making in the coming two to five years.”
Gigaom says AI’s move to HR departments helps HR employees provide a better workplace for company employees, since it is expected to “maximize efficiency, reduce annual business costs, and tackle workplace inequality and discrimination,” for example.
AI technologies are also able to take care of tasks on a larger scale that HR employees would struggle with, including analyzing thousands of job candidates’ applications, and recruiting the best talent for the company. These processes can also help companies avoid hiring the wrong employees, which can have a devastating effect productivity and morale, according to Gigaom.
What decision makers need to know:
While integrating AI into a company’s HR department is useful, it still needs human oversight to make sure unintended bias doesn’t affect the hiring process. Gigaom argues that AI systems need to be programmed to read which information is important to the company while evaluating job candidates. For example: “if a company’s culture is already predominately made up of white males, with similar backgrounds, there is a danger that AI would exacerbate the problem by selecting candidates that match that company’s existing make up -not based on the variable of their actual ethnic background, but rather traits that tend to be more popular among members of a certain group.” However, AI solutions can be programmed to focus on experience and ability instead, rather than nationality or gender, which can create a more diverse worplace.
Gigaom also says that AI’s involvement in company’s HR is another important example of how technology and humans will collaborate in the workplace to make the business flow easily, rather than serving as more evidence that technology will replace human jobs. HR workflows, including recruitment, may see shifts in their day-to-day tasks and other changes that will lead to a more effective business, but “HR teams know that there is no better combination than artificial intelligence and emotional intelligence to build a winning team,” Gigaom says.