TechSee, a computer vision AI and augmented reality customer assistance company, introduces TechSee Smart, what the company calls the “world’s first computer vision solution for contact centers.”
According to the company, their new platform addresses the challenges agents face when automation tools can’t perform complex tasks.
The computer vision AI platform allows intelligent handling of cases which customers show to agents through their smartphone cameras. The solution processes the image, recognizes the issue, and provides the agent with a recommendation for a prompt resolution.
“The time a customer spends resolving a technological or other frustrating issue can be costly to a business and may mean the end of a brand loyalist,” said Eitan Cohen, CEO, TechSee.
“The best way to ensure the customer remains bought into the brand is to make the interaction quick and easy and to resolve the issue first time. Using computer vision AI, TechSee Smart delivers effortless visual customer experience to reach this goal.”
TechSee Smart capabilities
- applies deep learning computer vision algorithms to visual dataset of consumer products
- recognizes devices, identifies issues, suggests resolutions and provides step-by-step visual guidance to the customer
- works across a wide range of use cases, from the unboxing, setting up and troubleshooting of devices to onboarding and billing issues
Visual Automation primer
Visual automation technology is designed to help companies enhance quality of service, improve CX and agent productivity, and achieve improvements across all customer service KPIs: increasing Net Promoter Score (NPS) and First Contact Resolution (FCR), while reducing AHT, truck rolls and product returns, according to TechSee.