• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Project of the Week
  • About Us
    SEARCH
Facility, News

Aspect Via, a Contact Center Workforce Management Solution, Now Supports Microsoft Azure

Aspect Via contact center workforce management from Aspect Software now supports Microsoft Azure, in addition to Amazon Web Services.

July 8, 2019 TechDecisions Staff Leave a Comment

Aspect Via contact center workforce management

Aspect Software announces support of Microsoft Azure for its Aspect Via Platform, a cloud solution for contact center workforce management.

The update was initially delivered as a Contact Center as a Service (CCaaS) in Amazon Web Services and is now designed to offer deployment options for Aspect customers who require a choice in Cloud Services.

“Our customers represent the largest companies in the world, including the leading financial services, transportation, retailers and healthcare providers. These companies have unique requirements for deployability and migration, driven by security, privacy, regulatory and other internal factors,” said Michael Harris, Chief Marketing Officer of Aspect.

“A cookie-cutter approach simply does not work for these companies. They require choice for cloud service delivery, so we’re doing that. We call it Cloud-Neutral.”

The Aspect Via Platform provides a set of common cloud service capabilities including, user identity management, provisioning, monitoring, database, connectivity, user interface and a rich API, that form the nucleus of functionality for customers to select from one or many CCaaS applications.

These applications are delivered in two suites: Contact Center Apps and Workforce Optimization Apps, which can be selected and deployed in a hosted, public, or private cloud.

“We have a long-standing relationship with Microsoft,” said Pete Lavache, Aspect VP of Product Management.

“This is very exciting for Aspect and our future as we continue to evolve the Aspect Via Platform to match the critical requirements of our customers who demand support for Azure. We are building and delivering our Cloud-Neutral CCaaS solutions in a series of releases, starting with Workforce Management on Via later this year, followed by an aggressive roadmap of releases over the next four quarters.”

Core features of Aspect Via contact center workforce management platform include:

  • Scheduling and Forecasting
  • Unlimited “what-if” scenarios
  • Real-time intra-day tracking
  • Highly flexible scheduling to accommodate agent preferences
  • Shift Bidding and schedule trades
  • Agent self-service with automated schedule review and approval
  • Mobile app for iOS and Android
  • Notifications through email, SMS and mobile push notifications

“All of these features help to optimize the performance of our customers’ contact center agents, who in turn, are empowered to deliver excellent service to their end customers,” continued Lavache. “That’s the ultimate goal after all. Happy, productive agents equal satisfied, loyal, repeat consumers.”

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!

Tagged With: Management, Software

Related Content:

  • Cloud, SASE, Aryaka How the Cloud is Redefining Media Production and…
  • Singlewire Software mass notification interview Singlewire Software on Mass Notification Solutions
  • URI catchbox 1 Catchbox Plus: The Mic Solution That Finally Gave…
  • Engaging virtual meeting with diverse participants discussing creative ideas in a bright office space during daylight hours Diversified Survey: Workplace AV Tech is Falling Short,…

Free downloadable guide you may like:

  • Workplace Collaboration Tools for Corporate SpacesWorkplace Collaboration Tools for Corporate Spaces

    From lobbies and shared spaces to conference rooms and multipurpose facilities, you need high-performing AV technology to effectively share information. From the initial design and evaluation process through installation, you need the most reliable and high-quality display and image processing products possible. This new download, “Workplace Collaboration Tools for Corporate Spaces,” provides examples of successful […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Latest Downloads

Practical Design Guide for Office Spaces
Practical Design Guide for Office Spaces

Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-fa...

New Camera Can Transform Your Live Production Workflow
New Camera System Can Transform Your Live Production Workflow

Sony's HXC-FZ90 studio camera system combines flexibility and exceptional image quality with entry-level pricing.

Creating Great User Experience and Ultimate Flexibility with Clickshare

Working and collaborating in any office environment today should be meaningful, as workers today go to office for very specific reasons. When desig...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Contact Us
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSYour Privacy ChoicesTERMS OF USEPRIVACY POLICY

© 2025 Emerald X, LLC. All rights reserved.