Audian, a software company in the telecom industry, and Xarios Technologies, a developer of telephony applications, have created a strategic partnership to bring real-time call analytics and business insights to VoIP telecom systems.
The companies will collaborate on new applications and integrations between platforms, enabling customers to make data-driven business decisions.
“We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business,” said Brandon Bazemore, CEO of Audian.
“Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance improvements to our customers.”
The strategic partnership is underway with Audian’s and Xarios’ development teams collaborating on new-to-market software solutions to address operational challenges faced in a business environment where end-customers require faster and more accurate responses than ever, the companies said in a joint announcement of the collaboration.
“We have a passion for our real-time call analytics products and how they can work for a customer, a commitment to deliver value and functionality, and a passion for world class customer service,” said Robin Russell, CEO of Xarios.
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“Audian’s unique approach to hosted voice and data systems — as well as a shared passion for customer service — make them an ideal partner to create new solutions for today’s telecom needs, not those of the past.”
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