Unified communications provider RingCentral is enhancing its integration with Microsoft Teams with the launch of RingCentral for Microsoft Teams 2.0, which the company says provides direct routing and a next-gen embedded app for calling, SMS and fax.
According to the Belmont, Calif.-based firm, RingCentral for Microsoft Teams 2.0 brings the company’s cloud PBX capabilities into Microsoft Teams with a fully native experience without requiring a second application, giving customers the ability to use RingCentral features and third-party integration capabilities entirely within Teams.
RingCentral says the enhanced integration delivers a purpose-built experience with productivity-boosting features such as voicemail transcription, call recording, bi-directional presence sync and unified contact search. It can also be coupled with RingCentral Contact Center.
According to RingCentral, the majority of Microsoft Teams customers have Microsoft E1 or E3 licenses, which don’t include telephony, requiring customers to purchase a calling plan or Teams Phone license at an additional cost. With RingCentral, telephony is included with all licenses, giving customers an integrated, cloud-based phone service for Microsoft Teams that offers call routing, custom call queues, automatic call recording, over 330 pre-built integrations and analytics.
The company adds that it also provides a smart sidecar panel for quick access to key contacts and advanced call features, like monitor, whisper, barge-in, and queue management, all available on desktop and mobile devices.
Mo Katibeh, president and chief operating officer of RingCentral, says in a statement, that while many businesses have standardized on Teams for internal collaboration, customers often seek out third-party solutions for more advanced communications.
“When customer communications are critical, businesses look to RingCentral, given our reputation for 99.999% reliability and our robust and advanced telephony capabilities,” Katibeh says. “We’re excited to deliver this next generation of RingCentral for Microsoft Teams, and empower customers with faster performance, deeper integration, a new mobile experience, and simpler admin tools.”
Key features of the RingCentral for Microsoft Teams 2.0 solution include:
- Bi-directional presence sync provides user availability wherever communication happens.
- New unified contact searching from RingCentral and Microsoft directories.
- Industry-leading, out-of-the-box analytics for every department with no Power BI license or specialized services needed.
- Extensive set of telephony app integrations to connect CRMs and business apps.
- Deep integration with Teams mobile app that allows users to place and receive calls through the RingCentral integration in the Microsoft Teams mobile app.
- A certified contact center solution for Microsoft Teams that allows customers to complement their integrated business telephony with an AI-powered contact center within Microsoft Teams.
- A fully-integrated advanced telephony experience in Teams.
- Over 19 quarters of secure, compliant 99.999% uptime, according to RingCentral.
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