Collaboration device company Poly has announced Poly+ Enterprise, a new enhanced version of its Poly+ support service designed for large enterprises.
The company calls the new service a “turbo-charged” version of Poly+ that provides 24/7 support and dedicated tools and features designed to eliminate the burden of day-to-day tracking and budgeting for organizations.
The company says the new offering comes after the company worked with its customers’ IT professionals to solve their tracking and support needs when it comes to collaboration hardware.
“For large organizations, tracking and supporting numerous communication devices across multiple locations for high-scale deployments quickly becomes an arduous task,” the company says in a news release.
According to Poly, the new service includes 24/7 technical support with dedicated support numbers and unique PIN codes that facilitate rapid access to an assigned support team with ecosystem cloud partner support skills to accelerate case resolution.
Poly+ Enterprise customers will also be assigned a single Master ID to for their entire Poly estate, and devices will be replaced with pre-paid next business-day shipping to any hybrid working location, the company says.
The plan also comes with coverage for a customer’s entire deployment of Poly devices, including automatic coverage as new devices are added.
Along with a designated customer success manager, Poly+ Enterprise also features integration and IT tools designed to take the burden off IT teams by providing proactive position on monitoring and device management.
Poly Enterprise+ customers will also get simple pricing options per device category and an annual true-up process to enable blanket coverage for all devices across the enterprise.
“If a user requires support for their unified collaboration solution at [2 a.m.] no problem! Help is available 24/7. This hassle-free support service lets you focus on your priorities, optimizing your overall time management,” the company says in a news release.