8X8 Helps Organizations Accelerate Their Migration to Cloud with ‘Enterprise Suite’ Package
8×8, Inc., a provider of cloud-based unified communications and contact center solutions, announced the introduction of a new bundle of services, features, and professional support capabilities designed to help midmarket and enterprise customers simplify the selection and accelerate their deployment of end-to-end cloud communications solutions. The Enterprise Suite package includes the following elements:
- Virtual Office enterprise-grade cloud telephony/PBX capabilities, including fax, call recording, unlimited calling, full mobility, chat, SMS, presence, audio, web and video conferencing.
- Multi-branch/multi-facility configurability and management to easily associate a group of extensions of the primary 8×8 PBX.
- Browser-based switchboard for point and click call handling and branch or corporate wide presence management.
- Out-of-the-box integration with Salesforce, NetSuite and Zendesk.
- “Performance Assured” SLA for end-to-end Service Uptime and Call Quality over the public Internet.
- “Virtual Office Analytics” to provide real-time and historical visibility into corporate-wide communications.
- “Elite Touch” onboarding for a transparent, predictable, and successful transition to the 8×8 cloud.
- MPLS network connectivity options.
Avaya Delivers Contact Center as a Service for Midmarket with Google
To assist customers in this transition, Avaya announced a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact center implementation.
Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.
“Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service,” said Joe Manuele, senior vice president and general manager, global cloud services, Avaya. “Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere.”
SMART Technologies Announces Support for Microsoft Skype for Business
SMART Technologies Inc. today announced that the SMART Room System for Microsoft Lync 2013 will support Microsoft Skype for Business. As a provider of collaboration solutions, SMART is well positioned to deliver current and future support for this next generation of the Microsoft Unified Communications (UC) platform.
The SMART Room System will be upgradable to the Skype for Business experience. Customers should see no interruption to their SMART Room System capabilities and will enjoy the system’s ease of use, familiar interface, high-definition video and content sharing, while benefiting from the incorporation of new features in Skype for Business.
Skype Room Systems devices will be built on a platform based on Windows 10, and will be available for customers in the Windows 10 timeframe. Since Skype Room Systems devices are the next evolution of Lync Room Systems, all Lync Rooms Systems devices will also be upgradable to Skype Room Systems and the Skype for Business experience.
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