At InfoComm 2019 Logitech is showing off its new videoconferencing device management platform, Logitech Sync. The platform offers cloud-based administration, insights and control of Logitech devices in meeting rooms. Remote management allows businesses to support thousands of devices from one central location.
“When you think about what Logitech does, we do simple, open, cost-effective solutions,” says Simon Dudley, Head of Analyst Relations and Sales Enablement at Logitech, “Whether that’s a mouse, keyboard, or video collaboration solutions, they’re all simple and easy to put together.”
Logitech’s recently announced Tap product is a good example. It’s a touch-panel device that plugs into a PC and works with Google, Microsoft, or Zoom, with a consistent user interface.
“That’s not how the market used to work,” says Dudley. “The industry used to be full of dedicated devices with special remote controls that, even with the same manufacturers, were different in every room.”
Sync fits into this story by addressing the market for scale – not hundreds, but thousands of devices. The management works through a browser interface, and IT admins will be able to cut back on-site visits and trouble tickets thanks to the insights gained from the platform. Remote monitoring and management also simplify tasks like firmware updates, while the architecture readies users for new insights.
Sync is a web-browser based device, the server lives in the cloud in an AWS environment, and it gives the administrator the ability to simply look at a dashboard and work out what’s going on.
“One of the things that IT departments have a major fear of and opportunity with is knowing that a room is available to be in a call before the users get in there to discover that someone had unplugged microphones, switched off speakers, taken the camera off,” says Dudley. “The ability to check in advance that everything is going to work is really important.”
While the technology is still new, Sync offers APIs for integration into existing platforms from video cloud vendors, systems integrators and other large enterprise management tools. This enables IT pros and other technology managers to benefit from centralized, cross-platform solutions to monitor meeting rooms and devices. Initial partners with integrations include Barco, Demotz, Nectar and Utelogy.
“If you don’t want to use our interface and you want to use Barco’s Overture, for example, instead of having to go to another browser window to look at Logitech devices, Sync allows us to pour the information from Sync into the Barco environment,” says Dudley.
Companies can currently apply for a private beta through this form, while Sync insights are planned for general availability in 2020. You can find out more at Logitech’s booth at InfoComm 2019, #3681.