Dialpad, an AI-powered communication and collaboration solution provider, has joined Google Cloud as an independent software vendor delivering unified communications and contact center solutions on Google Cloud marketplace.
The move is an expansion of a strategic and joint go-to-market partnership with Google Cloud to accelerate the digital transformation process for businesses worldwide, the company says in a press release.
According to Dialpad, the partnership is designed to expedite the cloud migration for businesses and help them centralize communications, collaboration and working tools onto one system and enable the shift to hybrid work.
The company says calls its offerings truly-unified-communications-as-a-service (TrueCaaS) and says it meets the needs of the hybrid workforce with a single business communications and contact center solution.
The Google partnership comes full circle for Dialpad, which was founded by Craig Walker, the former founder and CEO of GrandCentral Communications, which is now Google Voice. The company’s chief technical officer and chief product officer also come from Google Voice.
In a statement, Walker calls Dialpad the most advanced AI-powered communication, collaboration and contact center platform.
“Dialpad is thrilled to partner with Google Cloud to transform how the world works together through cloud flexibility and a unified approach to business communications, collaboration, and customer experience,” Walker says.
“Hybrid work means that businesses must enable reliable, seamless communications with customers and within their own teams,” says Pallab Deb, director, application ISV partnerships at Google Cloud, in a statement. “By bringing its popular communications platform to Google Cloud, Dialpad is enabling customers to deploy its capabilities at global scale on trusted infrastructure. We’re excited to support Dialpad’s growth and to work together to help businesses digitally transform their communications systems.”
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