Do you know what your services are capable of?
Voice over Internet Protocol (VoIP) has been making waves in enterprises ever since unified communications (UC) became prevalent in the industry. Most consumer VoIP services use the Internet for phone calls. But many small businesses are using VoIP and unified communications on their private networks. That’s because private networks provide stronger security and service quality than the public Internet.
Traditionally, people are aware of the benefits of VoIP. It helps companies easily grow their phone systems, connect multiple devices to the same phone number, reduces phone charges, and provides a single network for voice and data.
That would be enough to sell most businesses on VoIP services. Toolbox.com, however, rounded up a list of additional features that VoIP can provide:
- VoIp Faxing Services – Various hosted phone network vendors support computer-based faxing, and businesses can connect old fax machines via VoIP gateway.
- VoIP Security System Integration – While not all hosted services will do so, there are a variety of VoIP services that work with alarm systems.
- Increased Ability to Telecommute – VoIP allows employees to access their phone’s system’s features at home, in airports and hotels, at a client’s office – anywhere there’s a broadband connection.
- Availability of Call Analytics
– With VoIP companies can track who calls, how long phone calls last, call-abandon rates, prior purchase information, pinpoint ads that connected consumers to the company, and more.
- Free Long-Distance Calling – Traditional legacy phone systems can cost upwards of $60 per user per month for long-distance calling, while VoIP services include unlimited long-distance calling.
Now that you know all of the offerings, go out there and check see what VoIP services your company can use.