Customer engagement solution provider Verint has announced a new compliance recording integration with Microsoft Teams to help heavily regulated businesses manage their complex compliance needs across all communication modes used in Microsoft Teams. Certified for Microsoft Teams in November, Verint Interaction Recording is designed to centrally capture, store, retrieve and analyze Teams voice calling, chat, […]
Customer engagement software company Verint has launched a new native integration with Zoom as part of its cloud platform for Zoom Meetings and Zoom Phone interactions with its Engagement Data Management solution. According to Verint, the integration will provide a quick and straightforward way of consolidating recorded Zoom interactions with customer interaction and feedback data […]
Verint has announced a new compliance recording integration with videoconferencing giant Zoom to help heavily regulated businesses capture, retain, analyze and retrieve communications from Zoom platforms. Through the integration with Zoom, the Melville, N.Y.-based provider of customer engagement solutions will capture voice calling, video meetings and screen sharing data from Zoom Phone and Zoom Meetings. […]
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