Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution the company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video Engagement Center. According to Zoom, the new offering combines unified communications and contact center capabilities with the usability of the Zoom platform with customer […]
Avaya announces that key Google Cloud Contact Center (CC) AI capabilities are now integrated with Avaya IX Contact Center solutions and are now available globally. “The combination of Avaya AI conversation services and Google Cloud CC AI are providing a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer’s interaction […]
Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]
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