Cloud and artificial intelligence technologies will be key to contact center operations as organizations realize that end users are demanding user-centric technologies from conversational, mobile and web apps that consumers have become familiar, Google says in a new blog. Penned by Yariv Adan, director of product management for Google Cloud AI and Industry solutions, the […]
2022 was a very busy year for IT professionals as they grappled with new trends, technologies, tools, workplace models, cyberattacks and more while they helped their organization remain productive and secure. We looked back at our coverage to find common trends in our content to bring you our top 10 stories from this past year. […]
For small businesses, securing IT systems can be a challenge. From finding qualified IT talent and then paying for their salary and security tools, cybersecurity can be costly for a small business. Hackers know this, and this makes small businesses a prime target for cyberattacks. With more and more small businesses leveraging the easy-to-deploy cloud […]
Accenture and AWS have teamed up to launch Velocity, a new platform designed to optimize business outcomes by removing the complexity associated with building and operating enterprise-scale applications and estates in the cloud. According to the companies, Velocity allows customers to adopt Accenture and AWS innovations without recreating time-consuming, labor-intensive work and recurring costs at […]
While cloud computing is helping organizations modernize their operations and be more agile, cloud technology is also introducing new threats, according to cybersecurity firm Sophos. The U.K.-based cybersecurity service company published results of a recent survey of IT professionals at small and mid-size organizations, finding that 56% of infrastructure-as-a-service (IaaS) users saw an increase in […]
Cloud computing is quickly becoming a critical necessity in the modern digital era, but organizations and their IT leaders are not always migrating successfully, according to Gartner. In fact, the IT analyst firm says organizations are making several critical mistakes when building out their cloud strategy and aren’t using the business strategy to drive their […]
Microsoft Azure continues to be a forerunner for public cloud dominance. A 2022 cloud usage survey by Flexera estimates 80% enterprise usage of Azure versus 77% for AWS. In regards to virtual machines (VMs) Azure also comes out ahead, with 71% of enterprises running more than 51 VMs on Azure compared to 69% for AWS, according to […]
End user spending on public cloud services is projected to grow by more than 20% next year as organizations look to the cloud to help support growth amid economic uncertainties, according to new Gartner analysis. The Stamford, Conn.-based analyst firm’s forecast of public cloud end user spending paints a picture of how organizations are viewing […]
Technologies like virtualization and containerization have gained significant traction over the last decade as foundational tools for modern application development. As companies like Amazon (AWS), Microsoft (Azure), and Google (Google Cloud) started to invest in the networking hardware and software infrastructure required to support access to these virtualized resources, “the cloud” was born. Networking in […]
Black Box, the Lawrence, Penn.-based global systems integrator and Certified Integrator for Zoom Rooms announced that the company is now a Zoom Phone Certified Integrator, bringing Zoom’s video communications platform and its feature-rich cloud phone system to market. With accredited individuals across its engineering, sales and delivery teams, Black Box says it will provide value-added […]
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