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SASE, SASE approaches, SASE implementation

Proofpoint Unveils New Innovations to Combat Increasingly Common Threats

April 24, 2023 TD Staff Leave a Comment

Ahead of the 2023 RSA Conference, Proofpoint, Inc., the Sunnyvale, Calif.-based cybersecurity and compliance company, unveiled a host of innovations across its Aegis Threat Protection, Identity Threat Defense and Sigma Information Protection platforms. The company’s latest solutions empower organizations to stop malicious email attacks, detect and prevent identity-based threats and defend sensitive data from theft, loss and insider […]

public cloud, Dell Hybrid Client, cloud spending, cloud services

Worldwide Public Cloud End-User Spending to Reach Nearly $600B in 2023

April 19, 2023 TD Staff Leave a Comment

Worldwide end-user spending on public cloud services is forecast to grow 21.7% to total $597.3 billion in 2023, up from $491 billion in 2022, according to the latest forecast from Gartner, Inc. Cloud computing is driving the next phase of digital business, as organizations pursue disruption through emerging technologies like generative artificial intelligence (AI), Web3 […]

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Business AI Adoption: Key Obstacles and Solutions for Success

April 11, 2023 Aleksandr Chaptykov Leave a Comment

Artificial Intelligence (AI) is slowly encroaching on everyday life. Behind the scenes, AI already has a firm foothold in multiple business sectors, transforming operations and giving them a competitive edge. Early AI adopters are often tech enthusiasts, eager to leverage its competitive benefits. However, in their eagerness to embrace AI, they may overlook critical steps […]

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The ABCs of Contact Centers: The Tech Driving Modern Customer Experience

April 4, 2023 Scott Kolman Leave a Comment

The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]

ServiceNow Releases Now Platform Utah With New AI Features

March 22, 2023 Zachary Comeau Leave a Comment

ServiceNow is releasing the Now Platform Utah, an expansion of the company’s digital workflow management platform designed to help organizations future-proof their businesses with new AI-powered process mining and robotic process automation capabilities, including a new AI-powered search feature. In addition, the Now Platform Utah release includes expanded workforce optimization tools and health and safety […]

Microsoft Begins Rolling Out DALL∙E-Based Image Creator in Bing

March 21, 2023 Zachary Comeau Leave a Comment

Microsoft is continuing to roll out advanced AI tools from ChatGPT creators OpenAI, and is now introducing the Bing Image Creator, a new AI-powered image generator included in the new Bing that runs on an advanced version of the DALL∙E model. According to Microsoft, this allows users to create an image simply by using their […]

Microsoft Launches AI-Powered Dynamics 365 Copilot

March 7, 2023 Zachary Comeau Leave a Comment

Editor’s note: This article was originally published on March 7, 2023 and has been updated on April 20, 2023, to relfect activity Microsoft has since taken to integrate Copilot into other products. After beginning to integrate generative AI tools from ChatGPT throughout its product portfolio, Microsoft is launching Microsoft Dynamics 365 Copilot, bringing interactive, AI-powered […]

The Moment Vault at Orlando International Airport Terminal C

The Moment Vault Multi-User Interactive Technology Solution at MCO’s New Terminal C

January 23, 2023 Alyssa Borelli Leave a Comment

Travelers crossing through Orlando International Airport’s (MCO) newest state-of-the-art South Terminal Complex (Terminal C), are welcomed by The Moment Vault, a compelling immersive multimedia installation powered by interactive technologies. The Moment Vault was designed and managed by Smart Monkeys, Inc., and utilizes Realmotion’s interactive media servers and a proprietary AI-powered marker-less motion capture system. The […]

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Google: AI, Cloud and Time-to-Value Are the Key Contact Center Trends in 2023

January 13, 2023 Zachary Comeau Leave a Comment

Cloud and artificial intelligence technologies will be key to contact center operations as organizations realize that end users are demanding user-centric technologies from conversational, mobile and web apps that consumers have become familiar, Google says in a new blog. Penned by Yariv Adan, director of product management for Google Cloud AI and Industry solutions, the […]

AI Contact Center Agent Spending Will Reach $2 Billion This Year

August 31, 2022 Zachary Comeau Leave a Comment

Technology researchers from Gartner say conversational artificial intelligence will reduce contact center agent labor costs by $80 billion in 2026, with AI end-user spending to reach nearly $2 billion this year. There are currently about 17 million contact center agents worldwide today, but organizations are facing agent staff shortages and declining economic environments that are […]

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