MONTREAL–(BUSINESS WIRE)–#collections–Zūm Rails, a leader in fast and intelligent payment operations, is pleased to announce it has partnered with Lexop to be its preferred payment provider as the company continues to better serve its clients through the digitization of their collections activities. Lexop believes the future of collections lies in empowering past due customers to […]
Nonprofit Organization Outlines Plan for Advancing Equity in Digital Experiences and Design, Announces Board of Directors NEW YORK–(BUSINESS WIRE)–#ExperienceFutures—ExperienceFutures.org (XF) has officially launched as a nonprofit to build equity into digital experiences such as websites, apps, and social media content through new design tools and standards. XF will create and offer organizations first-of-their-kind tools, certifications, […]
New tech feature gives members shopping in-club access to direct-to-home shipping BENTONVILLE, Ark.–(BUSINESS WIRE)–Sam’s Club is piloting new Scan & Go™ technology that explores an additional way to seamlessly get merchandise from a club location to a member’s front door. This pilot program, called Scan & Ship™, is integrated into the retailer’s popular Scan & […]
Orange digital voice and contact center solution provides 40% cost savings in customer experience solutions PARIS–(BUSINESS WIRE)–Delivery service start-up Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact center and telephony services. Initially launched in a few Spanish cities, Glovo has rapidly […]
Wrike, Adobe Workfront, LiquidPlanner, Smartsheet, GanttPRO, Asana, and Basecamp are the 2021 Project Management Data Quadrant Gold Medalists. TORONTO–(BUSINESS WIRE)–SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Project Management Data Quadrant Awards, naming seven vendors as gold medalists. The following vendors are winners according to the feedback […]
TURIN, Italy–(BUSINESS WIRE)–For the second year in a row, Reply has been positioned as a Leader by Gartner, the world’s leading research and advisory company, in their Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide. According to the report, “Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market […]
Google is beginning roll out breakout rooms to more Google Meet users along with new features to improve the breakout rooms experience. The company on Thursday announced that breakout rooms would be coming to users of Google Workspace, Essentials, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus and G Suite Business and Enterprise […]
Microsoft says there are now more than 115 million daily active users on its flagship unified communications and collaboration platform Microsoft Teams, representing a 50% bump from what the company reported in April. That surge is largely due to the rise of remote and hybrid work and distance learning, both of which require a collaboration […]
Google is rolling out new features in G Suite for desktop and Android users that aim to bring G Suite apps closer together. The updates aim to feature four distinct apps: Mail, Chat, Rooms and Meet. The new features in the updates appear to be Google’s response to the rise of Microsoft Teams, Slack and […]
If your organization was able to shift to a remote or hybrid work model due to the coronavirus, there’s a very good chance that you quickly deployed new technology or scaled up existing tools. There’s also a good chance that some of these technologies – like unified communications, team collaboration apps, videoconferencing and more – […]
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