To Boost the Customer Experience, Automakers Must Enhance Collaboration with Dealers, Accenture Report Finds
Improved collaboration would give automakers and dealers alike better customer insights — which is the key to delivering better experiences NEW YORK–(BUSINESS WIRE)–Automakers must strengthen their relationships with their dealers to improve customer experiences, boost sales and increase consumer loyalty, according to a new report from Accenture (NYSE: ACN). The report, “A Customer Experience Reboot: […]