Search Results: collaboration

Dialpad Acquires AI Customer Experience Platform Koopid

Acquisition brings more AI tools and a larger view of the customer to Dialpad's contact center-as-a-service offering.

October 19, 2021 TD Staff Leave a Comment

Intelligent cloud communication and collaboration platform company Dialpad has announced its acquisition of Koopid, an AI-driven platform for omnichannel customer experience, which will bring omnichannel support, chat, message, self-service and social media to its contact center platform. According to the company, Koopid will integrate with Dialpad Voice Intelligence to optimize customer experience through digital management […]

How to Choose the Right Hybrid Workplace Solutions for Your Company

Even for companies eager to return to the office, there’s one word that defines success in this new era of hybrid work: flexibility.

October 19, 2021 Christophe Garnier Leave a Comment

Even for those companies that are eager to return to the office, there’s one word that defines success in this new era of work: flexibility. Employees want it, clients expect it, business models demand it. To maintain resilience, and to bolster recruitment and retention, flexibility is everything. During the pandemic, companies had to adapt to […]

Wrike Unveils Next Generation Work Management Capabilities To Solve Modern Work Complexities

October 19, 2021 TechDecisions Staff Leave a Comment

New Product Updates, Including Work Model and Workflow Engine, Enable Employees to Work Their Way, Automate Complex Workflows, and Drive Cross-Organizational Alignment SANTA CLARA, Calif.–(BUSINESS WIRE)–#futureofwork—Wrike, now part of Citrix, today announced a new set of platform capabilities that allows employees to build workflows, processes, and metrics that best suit their needs, while ensuring individual […]

Netcracker Provides Next-Generation Digital OSS for Segra to Improve Operations and Enhance Customer Experience

October 19, 2021 TechDecisions Staff Leave a Comment

Partnership Helps U.S. Infrastructure Service Provider Improve Efficiencies and Meet Increased Customer Demand WALTHAM, Mass.–(BUSINESS WIRE)–Netcracker Technology announced today a partnership to consolidate and transform Segra’s OSS to improve operational efficiencies and enhance the customer experience for many of its core products and services, including security, connectivity, collaboration and cloud solutions. Segra is one of […]

Toshiba Releases New M4N Group of Arm® Cortex®-M4 Microcontrollers in the TXZ+TM Family Advanced Class

October 19, 2021 TechDecisions Staff Leave a Comment

Optimized for IoT devices, equipped with Ethernet and CAN controller KAWASAKI, Japan–(BUSINESS WIRE)–Toshiba Electronic Devices & Storage Corporation (“Toshiba”) has started mass production of 20 new microcontrollers in the M4N group as new products in the TXZ+™ Family Advanced Class manufactured in a 40nm process. The M4N group includes an Arm Cortex-M4 core with FPU, […]

Aria Systems and Capgemini Collaborate to Bring Modernized Billing and Monetization Capabilities to Enterprises in Asia-Pacific

October 18, 2021 TechDecisions Staff Leave a Comment

Aria and Capgemini entered into an alliance agreement to enable a modern, cost-effective, and end-to-end digital transformation of business support services (BSS) to customers in the Asia-Pacific region SAN FRANCISCO–(BUSINESS WIRE)–Aria Systems, the leader in helping enterprises grow subscription and usage-based revenue, today announced that it has entered into an alliance agreement with Capgemini in […]

Gartner Survey of Over 2,000 CIOs Reveals the Need for Enterprises to Embrace Business Composability in 2022

October 18, 2021 TechDecisions Staff Leave a Comment

Analysts Explore the Gartner 2022 CIO and Technology Executive Agenda at Gartner IT Symposium/Xpo 2021 Americas, October 18-21 STAMFORD, Conn.–(BUSINESS WIRE)–#GartnerSYM–Enterprises must embrace business composability to thrive through disruption in 2022 and beyond, according to Gartner, Inc.’s annual global survey of CIOs and technology executives. Business composability is the mindset, technologies, and set of operating […]

RingCentral Announces New Integrations, APIs

RingCentral's new are features designed to help organizations combine preferred apps and services with a cloud-based communications platform.

October 18, 2021 TD Staff Leave a Comment

Unified communication and collaboration software provider RingCentral has announced new features designed to help organizations combine their preferred apps and services with a cloud-based communications platform, including new APIs, integrations and new software vendor partnerships. In a market heavily dominated by a few major players like Zoom and Microsoft Teams, RingCentral is the latest software […]

Avaya Experience Builders™ Aligns Avaya Services, Partners and Developers to Help Customers Build Better AI-Powered Experiences

October 18, 2021 TechDecisions Staff Leave a Comment

 Avaya Ecosystem Will Help Customers Achieve Better Business Outcomes in the Experience Economy DUBAI, United Arab Emirates & RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–GITEX Technology Week– Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today unveiled Avaya Experience Builders™, globally aligning Avaya’s services, partners and developers into an ecosystem designed to help […]

Sensyne Health and OMNY Health Sign Teaming Agreement to Support Breakthrough Research Through the Power of Real World Data and AI

October 15, 2021 TechDecisions Staff Leave a Comment

Sensyne and OMNY will collaborate to develop new proposals to life sciences companies and healthcare providers to use real world data and advanced analytical tools to improve patient outcomes and accelerate the development of new medicines The Teaming Agreement allows OMNY to engage Sensyne’s data analytics tools and consulting services and provides Sensyne with the […]