Today, from small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union is helping move money – helping grow economies and realize a better world.
Operating in more than 200 countries across the globe, Western Union is a global leader in cross-border, cross-currency money movement – and one of the world’s most recognized and trusted brands.
The Tech Decision
As it continues to develop new ways to send money through digital, mobile, and retail channels, Western Union is as determined as ever to stay on top of technological innovation.
Employee collaboration is a top priority for Western Union and after moving to a new global headquarters in Denver, Colorado, Western Union wanted to try new collaboration equipment that would be easy to set up and get started with, and work with existing technology.
Tom Oriel, IT Manager, Messaging and AV, at Western Union said that they had tried displays from a few other manufacturers before settling on Avocor.
The Avocor Solution
Oriel was instrumental in bringing the power of Avocor displays to work for Western Union. He chose Avocor for the company’s new headquarters because of his interest in bringing in a solution that would easily integrate into the company’s existing workflow and make it seamless for teams to get connected quickly.
The team purchased Avocor displays with Intel OPS compute running Microsoft 365 in every conference room, huddle room and some executive offices in Denver, with more than 300 displays between the two buildings.
One of the challenges they faced with screens in the Denver offices were because they were are designed with the windows facing the screens and it would create a glare. The Avocor displays feature a matte finish that drastically minimizes the glare.
Another factor in selecting Avocor displays was the unmatched touch responsiveness that kept meetings moving – participants didn’t lose momentum. Additionally, Western Union standardizes on Zoom Communications software as well as Huddly cameras for videoconferencing.
“As an international company it’s difficult to work hand-in-hand with co-workers when you haven’t met them, but Avocor is really helping bring us all closer together and work at peak efficiency,” says Oriel.
“Currently we have Avocor displays with Intel OPS compute running Microsoft 365 in every conference room, huddle room and some executive offices in Denver, with more than 300 displays between our two buildings. Wherever a meeting takes place that has a connection – we want an Avocor.
“Being able to put a face to the name is great and fosters comradery and teamwork. We have integrated the Avocor collaborative displays in every part of the business. We currently have them installed in regional offices in India, Manila, Singapore, Costa Rica, Hong Kong, Lithuania, New Jersey and San Francisco.
The feedback has been great and we now plan to integrate Avocor into all our offices globally.”
It was a snap for Western Union employees to immediately begin enjoying the most advanced videoconferencing solution as soon as they took the Avocor displays out of the box.
They’ve also made a few adjustments in meeting rooms by disabling the volume buttons; A group meeting would put the volume on low and then the next group would have to call IT when they couldn’t hear anything.
The ease of use and ease of connection with Avocor has also solved one of the most nagging problems of collaborative meetings in the past – having meetings start as expected and function. Before Avocor, notes Oriel, there might be five or six minutes of setup before each meeting. Now it’s instant.
Another great thing about Avocor is that there’s really no steep learning curve,” said Oriel.
“Basically, with Avocor you join on the screen and that’s it. You see more people than ever standing by the screen working together, and now that’s shared across all the international offices. Our decision to go with Avocor was based on functionality, and we’re delighted that we made the right choice.”