The largest casino in Reno, Nevada, the Peppermill Resort Spa Casino, is a premier AAA Four Diamond award-winning resort with over 1,600 luxurious guest rooms. Guests come from all over the world to enjoy the dozens of attractions including sports betting, table games, poker, and more at their 82,000-square-foot casino and race and sports book.
Since its humble beginnings in 1971 as a local coffee shop and lounge, the Peppermill has grown in size and stature. Today, Peppermill Casinos owns and operates six hotel resorts and casinos in the state of Nevada.
The Tech Decision
One of the resort’s main attractions is the Peppermill Reno Race & Sportsbook. Located at the central piazza of the casino, the sportsbook is responsible for attracting roughly 20,000 – 30,000 people each week.
Joe Ness, Executive Director of Entertainment, Electronics, and Media and his team unveiled a brand-new 110-foot wide screen inside the sportsbook in May 2018.
The seamlessly designed display features 4k resolution capability and is fully customizable with up to 30 different games and events playing at once, capturing the attention of everyone who walks by.
This multi-million-dollar investment was made to provide guests the best sports viewing experience possible.
Crestron DM NVX AV-over-IP technology is the power behind the big screen. DM NVX devices feed 170 outputs and 40 inputs providing Ness and his team the ability to show three games simultaneously on 20-foot screens in stunning 4K resolution.
In addition to the video wall, there are 60 comfortable “Box Seat” carrels with 24-inch touch screens, and eight 10-food by 6-foot screens located on the back wall.
The space was designed for guests who prefer a more customized experience while visiting the sportsbook.
Crestron custom formatting controls provide Joe and his team with unique flexibility and an enjoyable user experience.
The NVX Solution
The Crestron installation allows Peppermill employees to control very complicated equipment, very simply. The Sportsbook had previously been hardwired which did not allow the staff to take requests in changing the channel as it would change four of five other screens as well.
Now, Crestron DM NVX AV-over-IP technology is the power behind the big screen. DM NVX devices feed 170 outputs and 40 inputs providing Ness and his team the ability to show three games simultaneously on 20-foot screens in stunning 4K resolution.
Crestron NVX was a fraction of the price of other competing solutions, but it also allowed for an easy installation. The preexisting booths, cabling, and flooring were able to remain intact with the project being completed in only 10 days.
During the installation, NVX was able to run 4K content on existing CAD5E wires, which saved Peppermill $60,000-$70,000 in labor.
NVX also powers screens as big as 40 feet wide around the property that are part of a project titled Window of the World. This feature rotates over 50,000 images of scenery from around the world.
With all of this content and displays rotating, NVX now provides the staff at Peppermill to change any of the screens displays on demand to constantly create engaging visuals for guests.
The Impact on Peppermill Resort Casino
When guests visit the sportsbook they expect nothing but the best service. Since the technology upgrade, guests have gained exponentially more control. Now, they can select any horse race, game, or odds source directly from the touch screen interface at each booth, plus the ability to control the desk lamp and headphones volume.
Peppermill prides itself on being the most technologically advanced resort and casino in Reno. While Crestron technology is not new to the resort – for more than a decade they’ve been working with Crestron to design state-of-the-art guest rooms, entertainment venues, boardrooms, and more – the latest upgrades including DM NVX technology, have taken the Peppermill guest experience to a yet higher level.
From the guest rooms to the casino, Crestron technology ensures that this show stopping casino resort is truly one to remember.
“Crestron has given us the opportunity to reinvent how we use our Sportsbook. Our viewing booths offer a more customized viewing experience,” says Chris Scott, Assistant Director of Technical Operations at Peppermill Resort Spa Casino.