Secure agreement and transaction provider OneSpan is launching its new secure Virtual Room cloud service designed to enable organizations to deliver live, high-touch assistance to their customers in a high-assurance virtual environment.
The company calls Virtual Room a “next-generation” customer engagement solution that gives organizations the ability to balance identity security, authentication and e-signature solutions from OneSpan’s portfolio with a high-assurance virtual experience.
According to OneSpan, the solution complements digital-first transaction experiences by allowing organizations to create personalized, high-touch, human-assisted transactions and by improving the customer experience, increasing agreement completion rates and reducing security risks.
The Virtual Room solution combines OneSpan’s high-assurance identity verification and authentication with agreement co-browsing, web-enabled videoconferencing, collaboration features and built-in e-signature to help organizations securely engage and transact with customers.
According to OneSpan, Virtual Room can be used for multiple high-value customer agreement, including opening accounts, maintenance, wealth management and care financing.
OneSpan notes these key features:
- Verification of the identities of participants via OneSpan’s identity verification and mobile and hardware authentication solutions
- Interacting with signers remotely
- Simultaneously reviewing documents and addressing questions
- Capturing legally binding e-signatures in real-time
- Recording virtual sessions
According to OneSpan President and CEO Matthew Moynahan, businesses that require a high degree of security and regulatory compliance rely on a variety of insecure technologies that can be exposed in data breaches and violate compliance regulations. Organizations should be confident that the person joining a virtual meeting is n fact the person they claim to be.
“Today’s off-the-shelf videoconferencing tools do not offer optimal security,” Moynahan says. “As the complexity and value of transactions increase, customers want a live interaction rather than relying on a virtual assistant or self-service experience. We built Virtual Room for these scenarios to help our customers complete an agreement or transaction where they need a personal touch and where security is paramount.”