Zoom is being used by millions to conduct business, go to school, take yoga classes and much more to the point that the service has become a household name.
That’s why when it goes down, it’s a very big deal. That’s what happened this morning when users were unable to start and join Zoom meetings and webinars.
For some, the outage prevented them from singing up for paid accounts, upgrading or managing their service on the Zoom website.
Zoom first reported the outage at 5:51 a.m. PT, and began deploying a fix across the company’s cloud just before 8 a.m.
By 8:26 a.m., service for most users was restored. It was fully restored by 9:37 a.m.
The company did not offer details on what caused the issue.
Everything should be working properly now! We are continuing to monitor the situation. Thank you all for your patience and our sincere apologies for disrupting your day.
— Zoom (@zoom_us) August 24, 2020
Unfortunately, this happened on what was the first day of online school for many students, faculty and staff in the U.S.
In a tweet, Zoom CEO Eric Yuan apologized for the disruption.
Today @zoom_us had a service disruption that affected many of our customers. We know the responsibility we have to keep your meetings, classrooms & important events running. I’m personally very sorry & we will all do our best to prevent this from happening in the future.
— Eric S. Yuan (@ericsyuan) August 24, 2020
Zoom has typically been a reliable service throughout the pandemic despite a massive uptick in usage, but the company has had a few issues at inopportune times.
That includes an outage on a Sunday in May that impacted church services that moved online via Zoom since many parts of the U.S. and U.K. restricted large indoor gatherings.