Digital workflow management provider ServiceNow is releasing the Now Platform Tokyo release, a new version of the platform designed to help organizations navigate complex business challenges and deliver better employee and customer experiences.
According to the Santa Clara, Calif. company, the platform can also “supercharge” automation and trust in operations and accelerate value to lead to sustainability.
The platform is designed to help companies modernize themselves and grow with digital-first, full integrated workflow automation solutions that help create seamless experiences and generate new value by accelerating innovation at scale.
The Tokyo release includes new purpose-built features that unlock more value from tech investments and simplify complex supply chains and automate asset management.
These features include Enterprise Asset Management, a tool that automates the full lifecycle of physical business assets from planning to retirement for industries such as healthcare, financial services, retail, manufacturing, and public sector, the company says. It is designed to reduce cost, mitigate risks and improve strategic planning with visibility into the entire enterprise asset estate.
The release also includes Supplier Lifecycle management to help organizations transform traditionally high-effort supplier engagements that live in email and spreadsheets into more modern digital experiences.
ServiceNow’s Tokyo release also features an enhanced Environmental, Social and Governance Management tool that allows companies to establish and document their goals, track performance and create disclosures that align with reporting frameworks.
The Tokyo release also features new tools designed to advance talent development and retention, including Manager Hub, which ServiceNow says provides a single destination for managers to establish and review employee journeys and respond to requests while delivering personalized resources and training to help managers grow.
Admin Center, now a part of ServiceNow Impact, allows system administrators to easily discover, install and configure ServiceNow solutions via a self-service experience, the company says. A new Adoption Blueprint includes a guided process that give admins application recommendations based on instance maturity, increased visibility into application entitlements and simpler application installation and configuration from within their instance applications.
Another feature is Issue Auto Resolutions for Human Resources, which ServiceNow says expands the capabilities of Issue Auto Resolution for ITSM to HR teams. The tool applies natural language understanding to analyze requests and deliver self-service content that meets employees where they are through channels like Microsoft Teams, SMS and email, the company says.
The release also includes ServiceNow Vault, a new security feature that protects business-critical ServiceNow applications using a set of premium platform privacy and security controls. It uses flexible key management and data classification to drive data anonymization, enabling organizations to protect sensitive confidential data and increase regulatory compliance through native platform encryption.
In addition, Vault enables organizations to strengthen their platform security posture by making management and protection of machine credentials easier. Organizations can also validate the authenticity and integrity of code being deployed to the MID Server to help ensure nothing malicious was inserted. Vault can also facilitate organizations to export their ServiceNow system and application logs at scale in near real time as a service, the company says.
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