The Riverside, CA police department recently decided that they needed the capability to quickly and efficiently manage their 9-1-1 call center. Outfitted with an array of operator stations, 50-inch flat panel video displays, and cable set-top boxes for monitoring current events, the call center was already impressive in stature and the level of technology that accompanied their practices. They wished for more transparency between displays, and required the ability to easily and quickly bring information from operators’ screens to other displays around the room in order to decrease response time. They called on AVS Systems to help them come up with a solution.
AVS Systems is a certified audio/video and security systems integrator with over seventeen years of experience and passion for technology. Based in Riverside, the company offers knowledgeable sales and professional installation. A fully insured company that services both commercial and residential properties, the company holds a C-7 Low Voltage, C-10 Electrical, and Alarm Company Operator license. Given the varied credentials of the company, the Riverside police department had found the perfect fit.
The team at AVS Systems designed and installed a solution to meet the exact needs of the 9-1-1 facility. They created a customized user interface replicating the seating position of each operator on an iPad mini. Call center managers can tap any seating position on the iPad mini and immediately direct whatever is on that operator’s screen to any of the flat panel displays. This control flexibility maintains transparency between operators and managers for more rapid assessment and faster response times.
An award-winning Wi-Fi-based platform, On Controls leverages the efficiency of the cloud, enabling integrators to deliver more features and better service to their commercial and connected home clients. From a single room to the largest applications, On Controls allows integrators to initialize, upgrade, add new features, and sync remote setups to a client’s tablet or phone via a web portal from anywhere in the world. It was the perfect platform from which to build the connectivity that the Riverside Police Department had been looking for.
“The On Controls solution installed by AVS Systems has greatly expanded the 9-1-1 dispatch center’s access to real time information,” says Lieutenant Steve Bradshaw of the Communications Bureau at the Riverside police Department. “With the On Controls system we have been able to share three cable TV boxes, one conference room presenter, and five computer inputs across ten display screens. We now have the ability to utilize a simple HDMI cable in our conference room to connect a computer source for training or meetings. We are able to display any combination of our video sources across the displays so we can dynamically shift the information displays as the activity changes. During a large vegetation fire we can monitor local TV networks on several displays as well as presenting the real time location of fire apparatus on another display. The On Controls iPad mini control interface is simple, intuitive, and provides us with several controllers to manage the content on the system as needed.”
The Riverside Police Department is currently enjoying their new solution, and response times have never been quicker.
Leave a Reply