Digital workflow company ServiceNow is releasing new solutions designed to help digitize workplace productivity challenges, including new automated service suggestions, a service request playbook and workplace scenario planning tools built on the ServiceNow platform.
According to the Santa Clara, Calif.-based company, the new solutions accelerate automation of complex, often offline processes for enterprises and government agencies and help improve service operations and employee, customer and constituent experiences.
New automated service suggestions are now available through Service Mapping Plus, leveraging machine learning to automatically analyze an organization’s network traffic and suggest entry points for business‑critical services.
ServiceNow says this allows IT departments to create a high‑fidelity service map of infrastructure and middleware “with a few simple clicks,” to save time and resources while generating more accurate enterprise-wide mapping and insights to help IT departments respond to incidents quickly.
“For example, if an organization’s email servers have an outage, service mapping will allow IT teams to quickly identify the other systems and applications that power those servers so teams can narrow down and solve the problem easily,” the company’s press release says.
Also new is the Service Request Playbook, built on ServiceNow’s Public Sector Digital Service, that gives governments a pre-packaged application designed to digitize and automate the service request process and help public workers improve efficiency and monitor back-office progress. The solution also gives the public an easier way to request services and track status.
Meanwhile, new Workplace Scenario Planning, part of the company’s Workplace Service Delivery, is designed to help organizations operate more strategically across workplace planning efforts and better manage spending and the office experience. Space planners can design, compare and experiment with various space allocation scenarios using a visual drag-and-drop interface before making changes to the physical office.
All three innovations are now generally available and can be found in the ServiceNow Store, per the company.
According to CJ Desai, chief operating office at ServiceNow, IT leaders are looking for technology to help them solve modern workplace challenges and accelerate value across their organization.
“At ServiceNow, we’re working hard to roll out new features that meet the growing needs of our customers,” Desai says. “Only the ServiceNow platform has the flexibility and extensibility to work in any type of organization, anywhere, to remove the complexity from everyday work.”
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