LogMeIn has rebranded as GoTo and launched a new IT management and support platform GoTo Resolve, and is rolling out a new experience for the company’s unified communications-as-a-service product GoTo Connect.
Those products will be united by a single application, administrative system and converging user experience that combines support and communication products. These changes are a result of surveying its customers and listening to their challenges over the course of the pandemic, the company says in a press release.
The rebranding also comes with a new partner program and global expansion designed to empower the company’s partners with additional ways to attract customers and increase revenue.
GoTo Resolve is a new flagship IT management and support solution designed to simplify SMB IT management and support, bringing together functionality from the company’s remote access, management and support capabilities with a new conversational ticketing and support toolset.
The solution is also billed as a zero trust tool that protects endpoints from threats and supply chain vulnerabilities that requires a second, unique verification for any sensitive actions.
Meanwhile, the company says GoTo Connect has a new UCaaS experience that brings its collaboration solutions in a new, secure unified app that includes telephony, meeting, messaging, training and contact center capabilities. It also features Facebook integrations for customer-facing teams, WebChat widgets and new cloud-contact-center-as-a-service capabilities for SMBs.
Although these tools serve different IT needs, the products will be linked by a common application, unified admin system and converging user experience to help streamline day-to-day operations for IT Teams and end users, the company says.
In addition, customers can add integrations between support and communication products, including ticketing and helpdesk experiences within GoTo Connect, adding phone access to the GoTo Resolve console and automatically adding call notes to support tickets.
The company also introduced a new GoTo Partner Network for MSPs, resellers and distributors with an expanded global focus that features new marketing, integrations and support features.
Mike Kohlsdorf, GoTo president and CEO, says in a statement that the announcement follows a yearlong internal company transformation. The efforts to relaunch IT solutions under one common brand and app give the company a leg up over their competition, he says.
“While many providers in the space only solve for one point solution, GoTo is bringing together IT management and support and communications in one application in a completely new and unique way,” Kohlsdorf says. “GoTo and the new portfolio better represent the company and our commitment to SMBs. We understand their particular challenges and have the focus and resources needed to address these pain points to better serve their dynamic working environments.”
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