COVID-19 has served as the inflection point for call center technology innovation. Centers pivoted to remote work models to alleviate safety concerns, while ensuring continuity in a time of chaos. As operations continue to accelerate, intelligent technology must be leveraged to deliver continued cost savings and productivity gains to keep up with increasing demands and […]
Best of Tech Decisions
At the recent MSP Connect Live, a group of virtual events put on by The ASCII Group, the CEO of a well-versed MSP provided a framework for MSP internal security practices. As Corey Kirkendoll, CEO of 5K Technical Services, said during the session: it’s more important to make sure your own company utilizes internal security best practices. […]
In the early days of quarantine and the COVID-19 lockdowns, teams relied heavily on video calls and other collaboration tools that required everyone to be doing the same thing at the exact same time. That means a remote worker on the West Coast would have to get up early for a 9 a.m. call on […]
Hendrick Lexus of Pleasanton, California is the premier Lexus dealer in the Northern California Bay Area. This 2019 Elite of Lexus dealership award-winner is part of the Hendrick Automotive Group, one of the largest privately held automotive retail organizations in the U.S. Headquartered in Charlotte, North Carolina, the company has automotive operations in 14 states. […]
Dan Pupius, CEO of Range, joins the podcast to to talk about remote work burnout and how organizations should think differently about work in the COVID era.
LED Signage display technology is one of the most rapidly evolving areas in the tech world, with historical obstacles (things like cost, ordering complexity, visual performance and user experience) being reduced through design innovations. At the same time, LED Signage is finally getting the attention it deserves for scalability, application diversity and durability. Over the […]
Ultimately, there’s nothing we could say here which would be more valuable to IT budget planning and allocation than this: you need to have a strategic plan. Any allocations you make in a budget ultimately need to serve the business or organization’s master plan, so a budget is essentially useless without that starting point. But where else […]
When it comes time to set your IT budget and get it approved by your organization’s leadership, there are several things to keep in mind as you navigate the sea of service providers, vendors, manufacturers, and dealers to determine how much your organization will pay for critical products and services. This involves conversation with leadership […]
Belgium Hospital Digital Signage Project Features 500+ Screens: Here’s How They’re Securely Connected
Nicknamed the ‘Capital of Europe’, Belgium is home to 209 hospitals and one of the world’s most diverse populations (up by a million since 2005), with more than 180 nationalities and 108 spoken languages in the country. With tens of thousands of daily hospital visitors and admissions, 64,000 beds and an average stay of approximately […]
Joshua Liberman, President of IT provider Net Sciences, joins the podcast to talk about how companies can stay secure as cyber threats increase.