Chatbots have become increasingly popular over the past few years. Multi-faceted machines employing increasingly advanced machine learning technology, they are being utilized for a variety of reasons. In fact, as of 2018, 15 percent of American adults say that have used a chatbot to interact with a company in the prior 12 months.
Leveraging consumers’ growing acceptance and use of chatbots, 42Gears has introduced a new member to the chatbot family. Its Self Service Chatbot designed for enterprise end users. It allows end users to perform actions on their enrolled devices that would otherwise need to be performed by the admin by logging onto 42Gears UEM console.
The DeepThought chatbot, which was designed to help IT administrators track and manage company devices as a whole, will now be offered to end users as a self-service portal to perform certain functions themselves on their enrolled devices. The aim of this feature is to minimize user’s interaction with IT admins to manage devices.
Prakash Gupta, Co-founder and CTO of 42Gears says, “Convenience of monitoring devices is what we were aiming for with the Self Service chatbot. Imagine the ability for the end users to manage their own devices. From locating devices, rebooting devices remotely, wiping devices, sending messages to checking account and battery status, users can perform required functions while on the move.” Prakash also added, “We have successfully integrated DeepThought feature to help carry out some of the most commonly performed actions through voice or chat commands.”
Other Interesting Chatbot Findings (according to a report by Drift, Survey Monkey Audience, Salesforce and myclever)
- The most common use case for chatbots is “getting a quick answer in an emergency” at 37 percent.
- The second-most-common use case is “resolving a complaint or problem” at 35 percent.
- 34 percent of respondents say they would use a chatbot to find a human customer service assistant.
Other uses of chatbots:
- Making a reservation: 33 percent
- Paying a bill: 29 percent
- Adding yourself to a mailing list: 22 percent