Customer experience software provider Freshworks has announced it is moving deeper into the IT operations management market with new capabilities to its Freshservice IT service desk platform designed to help IT and engineering teams respond to incidents and reduce downtime. Announced during Freshworks’ Refresh conference Thursday, the new Freshservice capabilities aim to unify incident response […]
ServiceNow has released the Now Platform Rome, the latest version of its Now Platform designed to help organizations adapt to the hybrid work era and manage employee fatigue. According to the company, the platform features employee-centric experiences and helps accelerate automation across the enterprise and modernize customers’ digital offerings. The Now Platform Rome features employee-focused […]
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