ServiceNow has released the Now Platform Rome, the latest version of its Now Platform designed to help organizations adapt to the hybrid work era and manage employee fatigue.
According to the company, the platform features employee-centric experiences and helps accelerate automation across the enterprise and modernize customers’ digital offerings.
The Now Platform Rome features employee-focused tools designed to help reduce employee fatigue and create engaging employee experiences, including the Employee Center. According to the company, this serves as the “digital command center” for the hybrid workforce, providing a single, connected interface for employees to find personalized information, complete tasks, get help and request services from IT, HR< facilities, procurement and legal.
ServiceNow says Employee Center is designed to reduce the time it takes employees to look for help and reduces application fatigue by integrating necessary information in one place. Employee Center will also integrate with Microsoft Teams.
The Employee Journey Management tool guides employees through cross-departmental tasks like onboarding, work transitions and offboarding, the company says.
Other features include new AI and automation capabilities designed to help IT teams work efficiently from anywhere, including Automation Discovery that identifies the top ten opportunities for automating work from more than 180 topics, such a Virtual Agent, Auto Routing and Agent Assist.
According to ServiceNow, an improved Health Log Analytics tool can help detect issues before they occur and automates issue resolution via ITOM Predictive AIOps, extending ServiceNow ITOM Predictive AIOps now built on Loom Systems.
The platform also includes the Mobile App Builder for developers to build and configure engaging mobile apps for iOS and Android with a single interface.
Finally, a new customer service layout enhances the user experience and allows agents to resolve issues faster so they can focus on other tasks.
“The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer at ServiceNow, in a statement. “Our customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment, and help them stay agile, resilient, and productive. With our latest release, ServiceNow is workflowing solutions to help businesses navigate work moments that matter in a new economy.”
Leave a Reply