Search Results: webex

UCC Platforms Are Leading To An Increase In Helpdesk Tickets

The increased spending on UCC platforms like Zoom and Microsoft Teams has led to an increase in related helpdesk tickets, survey suggests.

December 14, 2021 Zachary Comeau Leave a Comment

Use of popular unified communication and collaboration (UCC) platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and a host of others skyrocketed during the pandemic due to remote work migration, and these tools will continue to play an important role in the workplace as organizations adopt hybrid work models. However, the additional usage […]

NETSCOUT Unveils New UCaaS Monitoring Capabilities for Collaboration Platforms to Support IT Productivity and Improve End-User Experiences

December 14, 2021 TechDecisions Staff Leave a Comment

Problems with communications and collaboration tools are responsible for over half of all helpdesk tickets at 43% of organizations WESTFORD, Mass.–(BUSINESS WIRE)–NETSCOUT SYSTEMS, INC., (NASDAQ: NTCT), a leading provider of cybersecurity, service assurance, and business analytics solutions, today announced new unified communications-as-a-service (UCaaS) capabilities for its Smart Edge Monitoring solution to help organizations with work-from-home […]

Learn About Hybrid Workplace Trends With The Collaboration Space Podcast

The collaboration industry has been busy over the last year and a half, so we partnered with an industry leader to help you make decisions.

October 28, 2021 Zachary Comeau Leave a Comment

Historically, videoconferencing and collaboration technologies were largely reserved for the office, with executives, managers and some information workers using those tools to get face time with their far away shareholders, employees and customers. Then 2020 happened, and suddenly, tools like Zoom and Microsoft Teams became household names with workers everywhere having to quickly learn the […]

My TechDecisions Podcast Episode 127: Mmhmm And Making Videoconferencing Less Awful

Phil Libin, co-founder and CEO of videoconferencing app Mmhmm, joins the podcast to talk about how to making videoconferencing more entertaining. 

April 30, 2021 Zachary Comeau Leave a Comment

Phil Libin, co-founder and CEO of videoconferencing app Mmhmm, joins the podcast to talk about how to making videoconferencing more entertaining. 

What Our Changing Videoconferencing Habits Mean for IT

We're using videoconferencing and collaboration tools like we never have before, and the IT department needs to take note.

December 31, 2020 Zachary Comeau Leave a Comment

By now, your organization’s employees and your internal IT department should be accustomed to remote or hybrid work and videoconferencing technology. We’ve been using platforms like Zoom, Microsoft Teams, GoToMeeting, Google Meet, Webex, Bluejeans, Slack and several others to meet and collaborate for about seven months, and many organizations have barely skipped a beat, and […]

Platform-Agnostic Systems Are Key To Collaboration Amid Busy Remote Work Tech Market

The collaboration market is becoming crowded with software, so IT leaders now need to invest in platform-agnostic systems as work-from-anywhere continues.

December 1, 2020 Zachary Comeau Leave a Comment

In 2020, the world became intimately familiar with unified communication and collaboration technology that helped organizations transition to remote work as COVID-19 lockdowns forced offices and workplaces to close. With that came several challenges, including keeping remote workers engaged at a level consistent with when everyone was back in the office and making sure these […]

The Next Normal: Staying Ahead in the Post-Pandemic Workplace Webinar

November 17, 2020 TD Staff Leave a Comment

Discover technology solutions that let your employees thrive in the next normal post-pandemic workplace. We can help you build a hybrid workplace that connect on-site and remote teams. Explore Logitech cameras and headsets to create modern workspaces. Watch the webinar now.

Google Begins Rolling Out Virtual Backgrounds in Meet

Google Meet users will soon be able to select from virtual background templates or upload their own image to replace their background during video calls.

November 2, 2020 Zachary Comeau Leave a Comment

Google Meet has now caught up with other videoconferencing and collaboration platforms with the company’s rollout of custom virtual backgrounds for video calls. Google in a Friday blog post announced the feature, which allows users to either select one of Google’s hand-picked backgrounds or upload their own image. Google’s backgrounds include office spaces, landscapes and […]

Intelligent Noise Suppression Coming to Microsoft Teams Calls

Microsoft is planning to add real-time AI-based noise suppression that can automatically remove unwanted noise during video meetings on Microsoft Teams.

October 20, 2020 Zachary Comeau Leave a Comment

Microsoft is planning to add real-time AI-based noise suppression that can automatically remove unwanted noise during video meetings on Microsoft Teams. According to Microsoft’s 365 roadmap, the feature will automatically remove unwelcome background noise during meetings by analyzing a person’s audio feed and using specially trained deep neural networks to filter out unwanted noise like […]

How COVID Will Change Mass Notification Trends on Campuses

More significant changes and trends are to come to the workplace due to COVID-19, including how we use mass notification tools.

October 1, 2020 TechDecisions Staff Leave a Comment

Mass notification has been trending lately as organizations learn new approaches to safety, especially on campuses. As the impact of the pandemic continues to linger, more significant safety changes are on the horizon, and mass notification tools will have to follow suit. Here are some of the ways you can expect mass notification to evolve […]