Search Results: this week in it

Chatbot Online customer service with chatbots for support. Artificial Intelligence and Automation Software Technology CRM Customer Support Center

The ABCs of Contact Centers: The Tech Driving Modern Customer Experience

Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.

April 4, 2023 Scott Kolman Leave a Comment

The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]

Atera Expands OpenAI Integration With Automated Remediation Loops

Atera's expanded OpenAI integration includes a new feature that enables IT pros to use support tickets to create automated remediation loops.

April 3, 2023 Zachary Comeau Leave a Comment

IT management company Atera is expanding upon its integration with ChatGPT creator OpenAI with a new feature designed to enable IT team to use support tickets to create automated remediation loops. The Israeli company calls this the second phase of its OpenAI integration, following the first phase which focused on script generation to help save […]

LG Videowall inside Q-SYS production studio with person overseeing the video recording.

Q-SYS Enhances Production Studio With Custom LG DVLED Videowall

The new production studio reduces costs and expands virtual event opportunities with Q-SYS' automation platform and LG's DVLED technology.

April 3, 2023 TD Staff Leave a Comment

After finding success with webinars and virtual training sessions in 2021, Q-SYS, the audio, video and control platform provider, has built a new video production studio at its Costa Mesa, Calif. headquarters. This studio combines Q-SYS automation and a custom 8-feet-by-22-feet DVLED videowall from Lincolnshire, Ill.-based LG Business Solutions USA. It thus offers engaging, professional-grade broadcasts […]

Broadsign Digital Concession Stand Megaplex Theatre

Miller Megaplex Theatres Increases Digital Concession Sales Using Broadsign

Utilizing Broadsign DOOH Platform, Megaplex Theatres was able to simplify its workflows and increase digital concession sales.

March 28, 2023 TD Staff Leave a Comment

While the future of the film industry, specifically movie theatres, looked rather uncertain during COVID-19, the cinema industry saw an uptick in audiences returning to theatres in 2022 with attendance rates almost mirroring pre-pandemic levels. As pandemic restrictions were slowly removed, people were excited to go out and re-discover small pleasures like going to the […]

IT Leaders Should Prepare for Generative AI in the Enterprise

IT leaders should be thinking about use cases and planning to bring ChatGPT and generative AI to their organization, Gartner analysts say.

March 22, 2023 Zachary Comeau Leave a Comment

ChatGPT has dominated the tech news cycle since it was released in November, and it will certainly not be the last as tech companies are feverishly working to release new solutions with new generative AI capabilities designed to help enterprises work more efficiently and intelligently. Microsoft and Google, two the biggest players in enterprise computing, […]

behind the scenes at Independent Television News (ITN) with AWS

Production Studio Advances Live Cloud-Based Content & Delivery with AWS

Independent Television News (ITN) transitions on-premise workflows into the cloud with the help of Amazon Web Service (AWS) technologies.

March 20, 2023 TD Staff Leave a Comment

The stakes run high when producing and delivering daily news for media production studios. Technological innovations are a priority at Independent Television News (ITN), a U.K.-based production services company that brings live news and events, documentaries, sports matches and other digital media to audiences worldwide. ITN’s work requires extensive video and data processing and transport […]

ChatGPT-Like Microsoft 365 Copilot Will Be Coming to Microsoft Productivity Apps

Microsoft 365 Copilot brings the power of generative AI, ChatGPT and intelligent chat to productivity tools and an organization's data.

March 16, 2023 Zachary Comeau Leave a Comment

Microsoft is bringing the power of generative AI and ChatGPT-like capabilities to Microsoft 365 with the Microsoft 365 Copilot, a new AI assistant that will be embedded in apps such as Word, Excel, PowerPoint, Outlook, Teams and others. According to the Redmond, Wash. tech giant, Microsoft 365 Copilot, is currently being tested with select commercial […]

Google is Launching Generative AI Capabilities in Google Cloud, Workspace

Google is making new generative AI tools for users and developers available in a private preview as ChatGPT and Bing make headlines.

March 14, 2023 Zachary Comeau Leave a Comment

Google is announcing new generative AI tools through Google Cloud, Maker Suite and Google Workspace designed to help developers, businesses and users leverage the emerging technology to help automate tasks and make them more efficient. The new generative AI features come as ChatGPT continues to make headlines and as Microsoft rolls out integrations throughout its […]

GoTo Adds ChatGPT Integrations to IT Management, Communication Tools

GoTo is bringing ChatGPT to GoTo Customer Connect and GoTo Resolve to automate communications and generate IT scripts.

March 14, 2023 Zachary Comeau Leave a Comment

Workplace communications and IT management software provider GoTo is the latest tech firm to leverage an integration with ChatGPT as the company is bringing the generative AI chatbot to its customer engagement product and IT management products to act as a writing assistant and a script generator. The Boston-based software company launched last month its […]

Microsoft Launches New Accessibility Assistant for Microsoft 365 Apps

Accessibility Assistant in Microsoft 365 is a new set of tools designed to help creators produce more accessible content within the flow of work.

March 10, 2023 Zachary Comeau Leave a Comment

Microsoft is launching Accessibility Assistant in Microsoft 365, a new set of tools designed to help creators produce more accessible content while in the flow of work. The Redmond, Wash. IT giant says the Accessibility Assistant expands on the existing Accessibility Checker by introducing better defaults to prevent issues before they occur, real-time and in-context […]