Search Results: teams

GoTo Launches New Contact Center Offering For SMBs

GoTo has announced new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses.

March 1, 2022 Zachary Comeau Leave a Comment

GoTo has announced a new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses to help boost sales, improve customer experiences and support employees and IT. The company says the expanded offering is an evolution of its recently announced GoTo Connect product, a new unified app for both IT support […]

Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform

March 1, 2022 TechDecisions Staff Leave a Comment

U-Assist In-call delivers industry’s first real-time agent guidance with integrated RPA PALO ALTO, Calif.–(BUSINESS WIRE)–#AI—Uniphore, the leader in Conversational Automation, today announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment, emotion and tonal analysis to every contact center conversation, transforming the […]

Amplitude to Present at Upcoming Investor Events

March 1, 2022 TechDecisions Staff Leave a Comment

SAN FRANCISCO–(BUSINESS WIRE)–Amplitude, Inc. (Nasdaq: AMPL), the pioneer in digital optimization, today announced that Spenser Skates, chief executive officer, and Hoang Vuong, chief financial officer, will present in the following investor events: The Morgan Stanley Technology, Media & Telecom Conference on March 8, 2022, at 3:35 p.m. PT. The KeyBanc Emerging Technology Summit on March […]

Millicom (Tigo) Accelerates Its Multi-Cloud Journey with VMware

March 1, 2022 TechDecisions Staff Leave a Comment

BARCELONA, Spain–(BUSINESS WIRE)–Mobile World Congress 2022 – Millicom provides cable and mobile services as Tigo in nine countries in Latin America. Due to the complexity of its networks, Tigo required unification of its disparate IT operations before it could move forward with its multi-cloud ambitions. To accomplish this feat, Tigo turned to VMware (NYSE: VMW). […]

iQor Expands Locations in the Philippines

February 28, 2022 TechDecisions Staff Leave a Comment

80,000 Square Feet Added to Two Omnichannel Contact Centers ST. PETERSBURG, Fla.–(BUSINESS WIRE)–#BPO–In a strategic effort to best support new and existing clients, iQor has expanded two of its 16 customer support contact centers in the Philippines archipelago. The expansion provides an additional 80,000 square feet of contact center space as well as capacity for […]

Revolent Becomes an AWS Training Partner to Achieve its Goal of Solving the Skills Gap and Addressing the Lack of Diversity in the Cloud

February 28, 2022 TechDecisions Staff Leave a Comment

Revolent has become an Amazon Web Services (AWS) Training Partner, accelerating its ambition to solve the cloud skills gap and increase the level of diverse talent in the cloud NEW YORK–(BUSINESS WIRE)–Revolent announced today that it is working with Amazon Web Services (AWS) cloud service provider to deliver specialist training to learners from diverse backgrounds. […]

Optimizely Named a Leader in Gartner® Magic Quadrant™ for Digital Experience Platforms

February 28, 2022 TechDecisions Staff Leave a Comment

Optimizely recognized as Leader for third consecutive year NEW YORK–(BUSINESS WIRE)–Optimizely®, the leading digital experience platform (DXP) provider, today announced Gartner has positioned the company as a Leader in its 2022 Magic Quadrant for Digital Experience Platforms. Optimizely has been positioned in the Leaders Quadrant for the third consecutive year based on its completeness of […]

MAGNA Hosts 2nd Annual Equity Upfront™ Focused on Deep Engagement and Collaboration with Diverse-Owned Media Companies in 2022 and Beyond

February 28, 2022 TechDecisions Staff Leave a Comment

Launches Black consumer report highlighting the continued importance of Black-owned media in providing representative content to valuable Black audiences NEW YORK–(BUSINESS WIRE)–MAGNA, the investment and intelligence company of IPG Mediabrands, today announced its second annual Equity Upfront™, taking place on April 5 – 7th, 2022. The theme for this year’s event is “Invest for Impact” […]

HARMAN Collaborates with Microsoft to Accelerate 5G and Smart Connectivity Innovations

February 28, 2022 TechDecisions Staff Leave a Comment

The collaboration is already accelerating digital transformation efforts for enterprise customers – including the successful installation of an IoT enabled cargo process at one of the largest airports in the USA STAMFORD, Conn.–(BUSINESS WIRE)–HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies for automotive, consumer, and enterprise markets, has announced that […]

Syniverse Is First to Offer a Cloud-Native, Hyperscale Digital Communications and Messaging Platform for Enterprises: Syniverse’s Hyperscale Communications Platform

February 27, 2022 TechDecisions Staff Leave a Comment

 New Syniverse CPaaS Platform to Accelerate Enterprises’ Digital Transformation and Improve Customer Experience BARCELONA, Spain–(BUSINESS WIRE)–#CPaaS—Mobile World Congress 2022—Syniverse®, “the world’s most connected company”®, today announced it is the first global messaging and Communications Platform-as-a-Service (CPaaS) provider to offer a cloud-native, hyperscale digital engagement platform to improve enterprises’ customer experiences and accelerate their digital transformations. […]