Search Results: teams

TSA Group Chooses Alvaria Workforce Engagement Management For Volume Forecasting, Mobile Schedule Management and Optimal Seat Utilisation

March 21, 2022 TechDecisions Staff Leave a Comment

MELBOURNE, Australia–(BUSINESS WIRE)–#ReshapingCX–Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. TSA Group considers themselves an extension of their partners’ businesses, helping them connect with their customers […]

QSC Brings Q-SYS Control to Google Meet Hardware Ecosystem

Q-SYS integrated audio, video & control solution is certified for Google Meet to support the demands of hybrid work.

March 21, 2022 TD Staff Leave a Comment

QSC the Costa-Mesa, Calif.-based audio video solutions provider announced its new Q-SYS Control solutions for Google Meet. Integrators and IT end users can now utilize Q-SYS Control engine to deliver Q-SYS user control interface (UCI) on Google Meet-supported controller consoles with the new third-party control integration. In addition, Google Cloud has certified Q-SYS video capabilities […]

Reminder: Internet Explorer Retires On June 15

Organizations still using Internet Explorer are again being urged to switch to Microsoft Edge or other browsers with IE retirement imminent.

March 21, 2022 Zachary Comeau Leave a Comment

Organizations still using Internet Explorer are again being urged to switch to Microsoft Edge or any other browser with Microsoft’s legacy web browser set to be retired on June 15. In a new announcement in Windows message center, the company says “the future of Internet Explorer on Windows is in Microsoft Edge” via the IE […]

AVer Introduces CAM550 4K Dual Lens PTZ Conferencing Camera

March 21, 2022 TechDecisions Staff Leave a Comment

AVer CAM550 features dual lens PTZ capabilities with AI lens to automatically and seamlessly focus on participants FREMONT, Calif.–(BUSINESS WIRE)–#AITechnology—AVer Information Inc. USA, the award-winning provider of education technology and video collaboration solutions, announces the CAM550, a 4K dual-lens PTZ camera. Made with Qualcomm Technologies, the CAM550 combines dual-lens functionality, dynamic framing technology, gesture control […]

iQor Opens Third Call Center in the Caribbean

March 21, 2022 TechDecisions Staff Leave a Comment

Expansion Continues in Trinidad and Tobago With 40,000 More Square Feet ST. PETERSBURG, Fla.–(BUSINESS WIRE)–#BPOIndustry–iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, celebrates the grand opening of its third contact center in Trinidad and Tobago. This newest center opens in the city of Chaguanas to meet the growing demand for BPO […]

Espressive and Ivanti Partner to Deliver AI-based Digital Assistants Through the Ivanti Neurons Platform

March 21, 2022 TechDecisions Staff Leave a Comment

Next Gen Virtual Agent from Espressive Integrates with Ivanti Neurons for ITSM to Improve Employee Experience Across IT and Every Line of Business through Ivanti Neurons Digital Assistant SANTA CLARA, Calif.–(BUSINESS WIRE)–#IT—Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced a partnership with Ivanti, the provider of the Ivanti Neurons […]

Espressive Selected by DXC Technology to Automate Resolution of IT Issues

March 21, 2022 TechDecisions Staff Leave a Comment

Leading AI-based Virtual Support Agent Barista Embedded into DXC Modern Workplace to Deliver Immediate Help for Customers, Fastest Time-to-Resolution, and Improved Employee Experience SANTA CLARA, Calif.–(BUSINESS WIRE)–#IT—Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it is has been selected by DXC Technology to embed its AI-based virtual support agent, […]

Varicent Wins 2022 Human Resource Director Canada Innovative HR Award

March 21, 2022 TechDecisions Staff Leave a Comment

TORONTO–(BUSINESS WIRE)–Varicent, the leading provider of next generation Sales Performance Management (SPM) software, has won the 2022 Innovative HR Team Award from Human Resources Director Canada (HRD Canada). “It’s an honor to be recognized by HRD Canada. Building a strong corporate culture and making Varicent an organization where people are excited to show up has […]

WEBTOON to Establish a New European Corporation, Solidifying the Company’s Position as the European Market Leader in Digital Comics

March 21, 2022 TechDecisions Staff Leave a Comment

WEBTOON is currently the top digital comics platform globally and in Europe, with local services for French, Spanish, and German. Around 200 new digital comics will be added to WEBTOON’s French platform this year, along with 100 new comics coming to the German platform. LOS ANGELES & SEOUL, South Korea–(BUSINESS WIRE)–WEBTOON will establish a new […]

New Conviva Data Shows Strong Streaming Growth in Europe Despite Quality and Advertising Challenges

March 21, 2022 TechDecisions Staff Leave a Comment

Conviva’s Latest State of Streaming: Europe Report Details European Streaming Viewership; Quality Challenges and the Return of Sports on Social FOSTER CITY, Calif.–(BUSINESS WIRE)–Streaming adoption throughout Europe continues to grow at a rapid pace, according to the Q4 2021 State of Streaming: Europe report from Conviva, the continuous measurement platform for streaming media. While Europe […]