Zendesk Study Finds Customer Experience Maturity Leads to Business Resilience, Revenue Growth and Agent Retention
SAN FRANCISCO–(BUSINESS WIRE)–According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience (CX) over the past year are 10 times more likely to have maximized their resiliency during the pandemic and three times more likely to have […]


