New Self-Scheduling Package From Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center MINNEAPOLIS–(BUSINESS WIRE)–#CCaaS–Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, the new Calabrio Self-Scheduling expands the […]

