Customer Experience Leaders Had Stronger Stock Returns In 2020 Recession
Companies with best customer service doubled their lead over laggards as the impact of customer service grew, according to a new analysis from the Qualtrics XM Institute PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Companies with the best customer experience ratings outperformed their industry peers’ stock performance between 2019 and 2022 and doubled their lead over companies that […]

