
Zoom Releases New Contact Center Solution
Zoom calls its new Contact Center an omnichannel contact center solution optimized for video and integrated into the Zoom experience.
Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution the company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video Engagement Center. According to Zoom, the new offering combines unified communications and contact center capabilities with the usability of the Zoom platform with customer […]