ISG Provider Lens™ report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands STAMFORD, Conn.–(BUSINESS WIRE)–$III #AI–Contact center operators worldwide are adopting new technologies more quickly in response to several business and consumer trends accelerated by the COVID-19 pandemic, according to a […]
Global tablet shipments fall -10% year-on-year as vendors feel the pinch of supply constraints BOSTON–(BUSINESS WIRE)–Supply constraints and steep comparisons to the year-ago quarter faced off against strong Back-to-School demand and a tablet market gearing more and more towards productivity for hybrid work and more digitized classrooms. The result was a -10% drop in tablet […]
New certification tool helps Traction Guest’s Catalyst Partners better address the complex workforce security needs of enterprise customers VANCOUVER, British Columbia–(BUSINESS WIRE)–#API—Traction Guest, today is proud to announce the Visitor Management industry’s first partner certification program. This new certification program, an extension of the company’s Catalyst Partner Program, includes 3 levels of core training and […]
Personality Tests Could Help Bridge the Digital Divide Separating CoWorkers NEW YORK–(BUSINESS WIRE)–Employees who started new jobs remotely during the pandemic are gradually adapting to the evolving fully remote and hybrid work environments, but many are struggling to make meaningful connections with colleagues, according to a recent survey of HR professionals conducted by Principles at […]
12th Gen Intel Core Family will include 60 processors and more than 500 designs, leading with enthusiast desktop. NEWS HIGHLIGHTS Intel launches the first products in the 12th Gen Intel® Core™ family, including Intel Core i9-12900K, the world’s best gaming processor1; preorders start today with availability starting Nov. 4. New performance hybrid architecture delivers leaps […]
By 2023, 60% of CIOs will be measured by their ability to co-create new business models and outcomes through extensive enterprise and ecosystem-wide collaboration NEEDHAM, Mass.–(BUSINESS WIRE)–#CIO–Focused on “Future IT” – from the need for business model reinvention to the remediation of technical debt to sustainable IT and more – International Data Corporation (IDC) today […]
Like others in the collaboration space, the new features and products announced by Cisco during its WebexOne event largely focus on hybrid work and making it easier for organizations to connect a distributed workforce. The new Webex releases include an integrated augmented reality platform, new collaboration devices and new AI audio and video features. The […]
Solutions enhance remote collaboration for field and floor workers BOSTON–(BUSINESS WIRE)–Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced two new offerings to streamline communications for manufacturing field technicians, facility floor employees, and remote support experts. Fuze Walkie-Talkie Mode combines the familiarity and ease of use of voice with the asynchronous […]
EC-Council’s Academic Division has launched the Essentials Series, making critical cybersecurity education across network defense, ethical hacking, and digital forensics accessible for everyone. TAMPA, Fla.–(BUSINESS WIRE)–#ECCouncil–EC-Council, the owners and creators of the Certified Ethical Hacker (CEH) program and several other highly regarded cybersecurity certifications, today unveiled a new pivotal strategy to prepare entry-level cybersecurity professionals. […]
New Amazon EC2 instances featuring Gaudi accelerators from Habana Labs deliver up to 40% better price performance for training machine learning models compared to the latest GPU-based Amazon EC2 instances Seagate Technology, Intel, and Leidos among customers using Amazon EC2 DL1 instances SEATTLE–(BUSINESS WIRE)–#AWS–Today, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), […]
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