Search Results: Microsoft

Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent Management

December 15, 2021 TechDecisions Staff Leave a Comment

SAN JOSE, Calif. & TOKYO & BRACKNELL, England–(BUSINESS WIRE)–Content Guru, global innovator in cloud contact center technology, has been heralded as an ‘Exemplary Vendor’ by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management. Content Guru was assessed for the Value Index using Ventana’s well-established evaluation methodology. The Ventana model sees […]

UCC Platforms Are Leading To An Increase In Helpdesk Tickets

The increased spending on UCC platforms like Zoom and Microsoft Teams has led to an increase in related helpdesk tickets, survey suggests.

December 14, 2021 Zachary Comeau Leave a Comment

Use of popular unified communication and collaboration (UCC) platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and a host of others skyrocketed during the pandemic due to remote work migration, and these tools will continue to play an important role in the workplace as organizations adopt hybrid work models. However, the additional usage […]

Fishbowl Solutions is Mindbreeze Integration Partner of the Year 2021

December 14, 2021 TechDecisions Staff Leave a Comment

MINNEAPOLIS & CHICAGO–(BUSINESS WIRE)–#artificialintelligence—Mindbreeze, a leading provider of appliances and cloud services in the field of information insight, today announced the winner of its award program in the Integration category. Fishbowl Solutions is a partner from the first hour and shows its expertise again this year when it comes to the integration of Mindbreeze InSpire […]

NETSCOUT Unveils New UCaaS Monitoring Capabilities for Collaboration Platforms to Support IT Productivity and Improve End-User Experiences

December 14, 2021 TechDecisions Staff Leave a Comment

Problems with communications and collaboration tools are responsible for over half of all helpdesk tickets at 43% of organizations WESTFORD, Mass.–(BUSINESS WIRE)–NETSCOUT SYSTEMS, INC., (NASDAQ: NTCT), a leading provider of cybersecurity, service assurance, and business analytics solutions, today announced new unified communications-as-a-service (UCaaS) capabilities for its Smart Edge Monitoring solution to help organizations with work-from-home […]

LUCD Announces Rebranding, Changes Name to BOSS

December 14, 2021 TechDecisions Staff Leave a Comment

LUCD has unveiled a new name, new logo, and new services offering as part of an extensive rebranding initiative NASHVILLE, Tenn.–(BUSINESS WIRE)–LUCD, the team of PhDs and data scientists behind the only commercially available Federated Learning Solution, has completed an extensive rebranding effort in response to accelerated company growth and a renewal in its corporate […]

Adobe Introduces Creative Cloud Express

December 13, 2021 TechDecisions Staff Leave a Comment

New unified web and mobile product empowers everyone to easily make and share standout creative content, furthering Adobe’s mission to enable Creativity for All SAN JOSE, Calif.–(BUSINESS WIRE)–Adobe (Nasdaq:ADBE) today launched Creative Cloud Express, a unified task-based, web and mobile product that makes it easy to create and share beautiful rich multimedia content – from […]

AgreeYa Closes Year on a High With 15 Awards In 2021

December 13, 2021 TechDecisions Staff Leave a Comment

Recognitions Further Underscore AgreeYa’s Ongoing Efforts to Innovate and Meet Market Demands FOLSOM, Calif.–(BUSINESS WIRE)–#AgreeYaGlobal—AgreeYa Solutions, a leader in software, solutions and services, was honored with 15 awards in 2021 across business and IT categories. These honors highlight AgreeYa’s ability to deliver exceptional support and technology advancements to improve its internal business as well as […]

Square Enix and Luminous Productions’ Forspoken Confirmed for Release on May 24, 2022

December 10, 2021 TechDecisions Staff Leave a Comment

 Actor Pollyanna McIntosh Revealed as the Voice Actor for Tanta Prav; Pre-Orders Available Now on PlayStation®5 and PC LOS ANGELES–(BUSINESS WIRE)–Today at The Game Awards, SQUARE ENIX® and Luminous Productions unveiled a new trailer for the studio’s debut title, Forspoken, announcing a worldwide release date of May 24, 2022. The trailer was introduced by Forspoken […]

Elastic Announces the Beta Availability of Automated Curations and General Availability of a Unified Management Interface in Kibana

December 9, 2021 TechDecisions Staff Leave a Comment

Delivering Better Search Experiences with Collected Analytics and Automated Suggestions MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Elastic (NYSE: ESTC) (“Elastic”), the company behind Elasticsearch and the Elastic Stack, announces new updates and capabilities across the Elastic Enterprise Search Solution in its 7.16 release, giving customers more power and flexibility to create, tune, and manage their search experiences. The […]

Riverbed Unified Network Performance Management Adds Visibility for Leading Video Applications, Increasing Productivity for Hybrid Work Environments

December 9, 2021 TechDecisions Staff Leave a Comment

Riverbed AppResponse enhances analysis of leading video collaboration apps Zoom and Microsoft Teams, new DNS Insights, and expands TCP metrics support SAN FRANCISCO–(BUSINESS WIRE)–Riverbed | Aternity today announced it added critical visibility and reporting capabilities to its industry-leading, unified visibility solutions, including for popular video and collaboration applications Zoom and Microsoft Teams. Key updates to […]