• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Project of the Week
  • About Us
    SEARCH
Compliance, IT Infrastructure, News, Project of the Week

Global Materials Science Company Streamlines End-User Training with WalkMe

W.L. Gore & Associates saved countless hours of meetings by partnering with WalkMe to increase users’ confidence and adoption of enterprise applications.

July 18, 2022 Alyssa Borelli Leave a Comment

walkMe ActionBot

W.L. Gore & Associates (Gore), a global materials science company with over 2,200 Salesforce users across three distinct business divisions struggled to embrace the full capabilities of Salesforce and Tableau. Gore partnered with WalkMe to increase users’ confidence and adoption, streamline departments and end-user training and to help drive better business decisions. 

“With frequent process changes and new features being added all the time, it was difficult to not only communicate these updates, but also train the end users on how best to use the tool for their specific role or division,” says Christi Lopez, WalkMe administrator at W.L. Gore & Associates.  

“Communications were a struggle. Email blasts were not resulting in the desired outcome, because users wouldn’t log into Salesforce to see the changes. We needed something to help us with effective, segmented, internal communications,” says Lopez.  

walkMe Announcement
Photo courtesy of WalkMe.

Live trainings proved to be difficult, time consuming and ineffective. As a global company, scheduling live trainings for each time zone was not easy, and as per company policy, Lopez could not force people to attend. Even those end users who did attend the trainings would later contact the trainers with questions that were covered in the trainings.  

Training materials were also very difficult to manage and maintain. When users tried searching for help guides on their own, they found outdated content. The tools were changing faster than the training team could keep up.  

Lastly, it was hard for Lopez’s’ team to determine next steps for different features, because it was difficult to know if Salesforce was being used, and equally important, how it was being used across the organization.  

Addressing Training Challenges at W.L. Gore & Associates with WalkMe  

Gore has switched to an entire digital adoption strategy with WalkMe. Communications are now done with a clear in-app messaging strategy. New feature releases and changes are all completed in-app with on-screen prompts and ShoutOuts that link to various resources. Users have the information they need when they need it.  

Related: Pro Tips for Conducting End User Training

Using WalkMe, Lopez was able to setup announcement for Gore Associates to complete trainings by a certain day— and she could track it all with WalkMe’s Insights tracking feature. Each digital rollout is tracked so Lopez knows exactly who did not complete the training. She then uses behavior-based segmentation to send targeted follow-ups to those users.   

Live trainings have been eliminated completely. Rollouts are now 100% through WalkMe, consisting of “tour” style Walk-Thrus showcasing new features, as well as key SmartTips and Launchers that help users get the answers they need quickly.   

Gathering feedback is now easier than ever, says Lopez. Users now have a channel to the development team through buttons that link to Smartsheets.  

The Impacts of a Digital Adoption Strategy  

“It’s been an amazing transformation to watch,” says Lopez. Gore has many associates who have been with the company for 20+ years and are set in their ways. “The speed at which they adopted this new strategy is staggering,” she says.  

Users have come to expect the in-tool messages and enjoy being able to train when it fits best into their schedules.  

Previously, Gore Associates would have attended a 60–90-minute live training session, but now it takes about 15 minutes to go through the content, which leaves them a lot more time to get back out and keep selling.  

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!

Tagged With: digital adoption, digital adoption strategy, Digital Transformation, Software, Training, W.L. Gore & Associates, WalkME

Related Content:

  • Cloud, SASE, Aryaka How the Cloud is Redefining Media Production and…
  • Singlewire Software mass notification interview Singlewire Software on Mass Notification Solutions
  • URI catchbox 1 Catchbox Plus: The Mic Solution That Finally Gave…
  • Engaging virtual meeting with diverse participants discussing creative ideas in a bright office space during daylight hours Diversified Survey: Workplace AV Tech is Falling Short,…

Free downloadable guide you may like:

  • Practical Design Guide for Office SpacesPractical Design Guide for Office Spaces

    Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-face time with co-workers. When designing the office spaces — and meeting spaces in particular — enabling that connection between co-workers is crucial. But introducing the right collaboration technology in meeting spaces can […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Latest Downloads

Practical Design Guide for Office Spaces
Practical Design Guide for Office Spaces

Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-fa...

New Camera Can Transform Your Live Production Workflow
New Camera System Can Transform Your Live Production Workflow

Sony's HXC-FZ90 studio camera system combines flexibility and exceptional image quality with entry-level pricing.

Creating Great User Experience and Ultimate Flexibility with Clickshare

Working and collaborating in any office environment today should be meaningful, as workers today go to office for very specific reasons. When desig...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Contact Us
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSYour Privacy ChoicesTERMS OF USEPRIVACY POLICY

© 2025 Emerald X, LLC. All rights reserved.