Stillo Construction is a family-owned and operated company specializing in stucco repair and remodeling and other related services. Stillo runs multiple projects concurrently and utilizes various implementation teams. Their clients are located nationwide and internationally. They used to manage their work and projects using emails, Excel spreadsheets, paper forms, and manual processes, and the implementation teams and project managers had to go through a cumbersome process to keep the customers informed about the latest updates and status of the projects. Now, they use a solution with smartsheets and much more.
The Tech Decision
The company’s management did not have a robust platform with which to integrate and aggregate project information, and lacked visibility at both the portfolio level, as well as project health and status.
Sharing project-related updates and images with customers was not happening in real-time and the project managers had to manually communicate project updates and information to customers, implementation teams, and company management.
To resolve these challenges, Stillo Construction engaged Optimum to implement a centralized collaboration, content management, and project management solution to help streamline client communication and increase visibility and internal productivity.
This new centralized and integrated solution helped Stillo Construction achieve its goals in better managing projects, improving internal collaborations and client interactions, and gaining a competitive advantage in the market.
Stillo Construction desired to maintain a higher level of visibility across their portfolio of projects, while enhancing the communication and collaboration between their customers and the internal teams.
The Smartsheet Solution
Optimum provided a centralized collaboration, content management, and project management solution that helped increase productivity, visibility, and business efficiency for Stillo Construction in a significant manner.
Aside from the integration of Project Management best practices, Optimum implemented a Smartsheet-based software solution that allowed for increased process and portfolio visibility, and real-time external collaboration with the client’s customers utilizing web and mobile devices.
Smartsheet is an award-winning, cloud-based project management, work automation, and collaboration solution for managing any project. Smartsheet provides a real-time view into the status of top KPIs, critical trends, and summary reports using easy-to-build visual Dashboards and Scorecards.
Smartsheet’s Control Center is also utilized to streamline and automate approval workflows and the project provisioning. This functionality is possible through seamless, secure integrations with the legacy systems or cloud tools.
Related: Collaboration Tech Fails (And What They Should Have Been)
Optimum implemented a Smartsheet-based project management solution, helping the client achieve their goals in better managing their projects, improving internal collaborations and client interactions, increasing efficiency, and ultimately gaining a competitive advantage in the market.
This solution was accomplished through the design and development of robust and scalable Smartsheet templates, reports, and KPI dashboards.
These solution components were based on the client’s project management needs and goals in order to increase the user adoption, support the company’s project-based growth, and facilitate better customer-project manager collaboration.
Also, industry best practices as well as project management standards and techniques were incorporated into the solution to both ensure the successful closure of each project and earn customer satisfaction with the results.
The Impact on Stillo
In addition to the benefits indicated above, the solution’s impacts consisted of:
- The ability for the client to manage their large number of projects more effectively
- Increased team productivity and maximized potential for project success
- Improved real-time communications with the client’s customers and internal teams
- Enhanced management and executive visibility at the project and portfolio level
- Reduced operational cost
- Higher competitive advantage in the market
“Throughout our interactions with Optimum, we have received satisfactory services with the highest level of quality, professionalism and commitment to the success of our project,” says Leo Stillo, CIO at Stillo Construction.
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