On this epsiode of the My TechDecisions Podcast, Editor Adam Forziati talks to Nancy Knowlton, president and CEO of conferencing technology company Nureva about audio challenges companies are facing in the hybrid work environment.
Some people are using only their built-in microphones, some are using external mics or all-in-one webcam and mic devices, and some are using high-quality conference room mics in the office. As the world adjusts to a hybrid work environment, these issues with audio quality will persist with audio coming to and from a variety of different sources.
Knowlton says clients are reporting audio quality issues when remote workers call into conference rooms or huddle rooms, and investments in those rooms are being wasted.
“We’re working with various clients who are in the process of ‘fixing’ their rooms after groups of disgruntled users have complained about the experience of being remote while others are in rooms.,” Knowlton says. “The expensive solutions they bought just weren’t viable for the spaces they were installed in.”
According to Knowlton, companies should not rush to make any decisions and survey their remote work landscape first. Organizations should avoid making investments just to have something better to offer their employees.
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Listen to My TechDecisions Podcast Episode 97: Hybrid Work and Audio Quality Issues