In this episode of the My TechDecisions Podcast, Senior Web Editor Adam Forziati interviews Brad Sousa, the chief technology officer at AVI Systems, about how to write an IT business plan.
According to Sousa, there’s often a gap between the expectations of end users and what a technology investment actually accomplishes.
“This is called ‘technical debt,’ and if you accumulate enough, it impacts the ability to adopt projects in the future. Understanding what the tech debt may or may not be and being intentional about closing that debt is critical,” Sousa says.
Understanding it completely revolves around understanding the users’ expected experience. IT leaders tend to think about it in terms of specifications/requirements, making selections based on those. But that often doesn’t satisfy user expectation.
Sousa also comments on the generational divide between how employees work and how that could impact the decisions of the IT department.
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Listen to My TechDecisions Podcast Episode 109: Writing an IT Business Plan