• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

My TechDecisions

  • Best of Tech Decisions
  • Topics
    • Video
    • Audio
    • Mobility
    • Unified Communications
    • IT Infrastructure
    • Network Security
    • Physical Security
    • Facility
    • Compliance
  • RFP Resources
  • Resources
  • Podcasts
  • Project of the Week
  • About Us
    SEARCH
IT Infrastructure, Managed Service, News

New ServiceNow Platform Designed For Hybrid Work, Automation

ServiceNow has released the Now Platform Rome, the latest version of its Now Platform designed to help organizations adapt to hybrid work.

September 20, 2021 TD Staff Leave a Comment

ServiceNow

ServiceNow has released the Now Platform Rome, the latest version of its Now Platform designed to help organizations adapt to the hybrid work era and manage employee fatigue.

According to the company, the platform features employee-centric experiences and helps accelerate automation across the enterprise and modernize customers’ digital offerings.

The Now Platform Rome features employee-focused tools designed to help reduce employee fatigue and create engaging employee experiences, including the Employee Center. According to the company, this serves as the “digital command center” for the hybrid workforce, providing a single, connected interface for employees to find personalized information, complete tasks, get help and request services from IT, HR< facilities, procurement and legal.

ServiceNow says Employee Center is designed to reduce the time it takes employees to look for help and reduces application fatigue by integrating necessary information in one place. Employee Center will also integrate with Microsoft Teams.

The Employee Journey Management tool guides employees through cross-departmental tasks like onboarding, work transitions and offboarding, the company says.

Other features include new AI and automation capabilities designed to help IT teams work efficiently from anywhere, including Automation Discovery that identifies the top ten opportunities for automating work from more than 180 topics, such a Virtual Agent, Auto Routing and Agent Assist.

According to ServiceNow, an improved Health Log Analytics tool can help detect issues before they occur and automates issue resolution via ITOM Predictive AIOps, extending ServiceNow ITOM Predictive AIOps now built on Loom Systems.

The platform also includes the Mobile App Builder for developers to build and configure engaging mobile apps for iOS and Android with a single interface.

Finally, a new customer service layout enhances the user experience and allows agents to resolve issues faster so they can focus on other tasks.

“The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer at ServiceNow, in a statement. “Our customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment, and help them stay agile, resilient, and productive. With our latest release, ServiceNow is workflowing solutions to help businesses navigate work moments that matter in a new economy.”

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our digital newsletters!

Tagged With: IT, Service Desk, ServiceNow

Related Content:

  • Cloud, SASE, Aryaka How the Cloud is Redefining Media Production and…
  • Singlewire Software mass notification interview Singlewire Software on Mass Notification Solutions
  • URI catchbox 1 Catchbox Plus: The Mic Solution That Finally Gave…
  • Engaging virtual meeting with diverse participants discussing creative ideas in a bright office space during daylight hours Diversified Survey: Workplace AV Tech is Falling Short,…

Free downloadable guide you may like:

  • Practical Design Guide for Office SpacesPractical Design Guide for Office Spaces

    Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-face time with co-workers. When designing the office spaces — and meeting spaces in particular — enabling that connection between co-workers is crucial. But introducing the right collaboration technology in meeting spaces can […]

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Latest Downloads

Practical Design Guide for Office Spaces
Practical Design Guide for Office Spaces

Recent Gartner research shows that workers prefer to return to the office for in-person meetings for relevant milestones, as well as for face-to-fa...

New Camera Can Transform Your Live Production Workflow
New Camera System Can Transform Your Live Production Workflow

Sony's HXC-FZ90 studio camera system combines flexibility and exceptional image quality with entry-level pricing.

Creating Great User Experience and Ultimate Flexibility with Clickshare

Working and collaborating in any office environment today should be meaningful, as workers today go to office for very specific reasons. When desig...

View All Downloads

Would you like your latest project featured on TechDecisions as Project of the Week?

Apply Today!

More from Our Sister Publications

Get the latest news about AV integrators and Security installers from our sister publications:

Commercial IntegratorSecurity Sales

AV-iQ

Footer

TechDecisions

  • Home
  • Welcome to TechDecisions
  • Contact Us
  • Comment Guidelines
  • RSS Feeds
  • Twitter
  • Facebook
  • Linkedin

Free Technology Guides

FREE Downloadable resources from TechDecisions provide timely insight into the issues that IT, A/V, and Security end-users, managers, and decision makers are facing in commercial, corporate, education, institutional, and other vertical markets

View all Guides
TD Project of the Week

Get your latest project featured on TechDecisions Project of the Week. Submit your work once and it will be eligible for all upcoming weeks.

Enter Today!
Emerald Logo
ABOUTCAREERSAUTHORIZED SERVICE PROVIDERSYour Privacy ChoicesTERMS OF USEPRIVACY POLICY

© 2025 Emerald X, LLC. All rights reserved.