Google services were down across the globe Monday morning, frustrating educators and businesses as key services like Gmail and Google Meet were unavailable for about an hour.
According to Google, the global outage was due to an issue with the company’s automated quota management system. The issue began around just after 7 a.m. on the East Coast and was resolved less than an hour later.
That reduced capacity for Google’s central identity management system, causing errors for users globally as the company wasn’t able to authenticate user requests.
A wide range of services were affected, including the Google Cloud Platform and Google Workspace, the latter of which is the platform of choice for schools that are practicing distance learning during the COVID-19 pandemic.
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According to Google, services that require authentication that returned errors for all users included include Cloud Console, Cloud Storage, BigQuery, Google Kubernetes Engine.
Other services impacted that directly affected end users as they tried to log on were Google Workspace apps like Gmail, Calendar, Meet, Docs and Drive.
According to the company’s incident report, many of Google’s own internal users and tools saw similar errors which delayed the response to the outage and the company’s external communication.
A further analysis of the incident will be published once Google completes an internal investigation.
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