Business communications and IT support platform provider GoTo is launching new contact center features that give agents the ability to collaboratively and securely assist customers within their web browser. The feature is Co-browse within the GoTo Contact Center, and it is designed to help agents be more efficient and help customers at small and medium-sized […]
New analysis from NCC Group suggests that despite a drop in the number of ransomware attacks, new threat actors are emerging and older ones are evolving. According to the company’s Global Threat Intelligence team, the number of ransomware attack victims dropped 19% in August, from 198 to 160 reported incidents, continuing a trend from July, […]
Poly has launched a new API Marketplace platform, where the Poly developer community can find, connect to and manage Application Programming Interfaces (APIs) across Poly’s partner ecosystem. The marketplace is an open platform with support for dozens of API types, including those from Poly Lens insights and management platform and Poly Clariti, the secure meeting […]
Hybrid and remote work have been widely accepted as the new normal, but leaders and managers are beginning to express concerns about employee productivity while at home, according to new Microsoft research. This comes as executives are also growing increasingly worried about the strong possibility of a recession, the company says in a new Work […]
Midsize enterprises are heavily focusing on security and risk management, application and integration strategies and IT infrastructure and operations, according to tech research and consulting firm Gartner. The Stamford, Conn. firm says the results of a survey of CIOs and IT leaders at medium-sized enterprises shows that organizations are undertaking projects to overhaul their security […]
SideChannel, the Worcester, Mass.-based provider of cybersecurity services and technology for emerging and middle market companies, announced the launch of Enclave, a microsegmentation software platform. The new platform is designed to offer small and midsize businesses (SMBs) a solution to simplify and maintain a segmented network with minimal IT administration and maintenance. According to SideChannel, […]
Cybersecurity firm Trellix has announced the establishment of its Advanced Research Center, a group of security analysts and researchers that aims to produce actionable real-time threat intelligence and indicators to help customers stay protected against the latest cybersecurity threats. The company’s Advanced Research Center comes as the threat landscape continues to expand in scale and […]
Konftel, the Sweden-based collaboration end-point solutions provider had added a new lecture mode wireless headset feature to its Konftel 800, flagship conferencing speakerphone. According to Konftel, the new lecture mode feature was designed to allow end users the ability to move more freely within rooms for teaching and training. “Wherever they are located, perhaps facing […]
Editor’s note: There is a lot going on in the world of IT, from emerging technologies to digital transformation and new cybersecurity threats. However, we can’t possibly cover it all, so we’ll bring you This Week in IT, a curated summary of IT and enterprise technology stories each week. The difficulties of vulnerability management in […]
Jetbuilt, the global developer of project sales and management software, announced the addition of technical data fields to its project builder tool. These fields provide important product data, including rack units, watts consumption, BTU and dimensions of items. According to Jetbuilt, utilizing technical data fields provides a clear view of information that will help ensure […]
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