Cloud and artificial intelligence technologies will be key to contact center operations as organizations realize that end users are demanding user-centric technologies from conversational, mobile and web apps that consumers have become familiar, Google says in a new blog. Penned by Yariv Adan, director of product management for Google Cloud AI and Industry solutions, the […]
Xyte announced the launch of another feature in the company’s first-of-its-kind Connected Device Management Platform (CDMP): Connect+. The new flow enables manufacturers, alongside channel partners, to develop and provide new digital products and services to end users. Xyte’s CDMP is a suite of cloud-based tools that allows equipment and device manufacturers across different industries to […]
Passwordless technology and phishing-resistant multifactor authentication provider Beyond Identity says it has received FIDO2 certification and can help companies adopt standards-based passwordless authentication. FIDO2, developed by the FIDO Alliance, is a more secure standard that enables users to leverage common devices to easily authenticate online services in both mobile and desktop environments. The FIDO Alliance […]
Cloudflare and Microsoft are expanding their existing partnership to help customers deploy, automate and enhance their organization’s Zero Trust security with new integrations between Cloudflare One and Azure Active Directory (Azure AD). The companies hope to help organizations embrace hybrid work by helping them deploy Zero Trust security tools seamlessly via a new set of […]
Microsoft is releasing several new capabilities through Microsoft Cloud for Retail designed to help retail organizations communicate while digitizing the physical store and the front-line worker experience, including new computer-vision powered autonomous store offerings and management tools. The new offerings, detailed in a blog, as part of Microsoft’s retail industry cloud offering, come in advance […]
Rise Vision introduced a new feature for its digital-signage-software solution that enables schools to quickly and effectively disseminate emergency alerts to students and staff. The feature works on interactive flatpanels from various brands. These include Promethean, SMART Technologies, Clear Touch, Clevertouch, Boxlight, Newline, BenQ, ViewSonic and Avocor. With this feature, teachers can go about their […]
Via an expanded partnership with Microsoft, Verizon can now deliver Teams Phone Mobile with the launch of Verizon Mobile for Microsoft Teams, a new service that integrates mobile devices with Teams for easier calling and collaboration. According to Verizon, this makes the telecommunications giant the first U.S. operator to enable wireless subscribers to use their […]
Microsoft Teams Premium, a more expensive and feature-rich version of the company’s flagship conferencing and collaboration app, will be generally available early next month, according to the company. In a document, Microsoft says general availability of Teams Premium is scheduled for early February 2023. According to Microsoft, the expected price for Teams Premium is $10 […]
Over 400 distinct cloud applications delivered malware in 2022, nearly tripling the amount seen in the prior year, according to the latest research from Netskope, the Santa Clara, Calif.-based SASE provider. Netskope researchers also found that 30% of all cloud malware downloads in 2022 originated from Microsoft OneDrive. As cloud apps are widely used by […]
Verizon Business is launching a new sutie of digital engagement capabilities for the Verizon Virtual Contact Center designed to improve the end-to-end digital customer journey via a focus on smart, connected, self-service and human-assisted interactions. The company aims to reduce the friction along the customer journey and address their needs across any channel and facilitate […]
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